Hello All,   Devices: ISR4321 (*Cisco IOS XE Software, Version 03.16.05.S)   In our remote branch offices we are using the ISR4321. Each ISR has a Private MPLS link back to HQ using a T1 line, as well as a local broadband connection for Internet. In order to relieve some stress on the T1, there's some of our websites which would normally give an internal IP address from our internal DNS servers, that we configured "ip hosts" for on the ISR to point to the public IP Address so those would go out the local broadband instead of the T1.   So basically, each PC in those branches uses the ISR as its DNS server. So I believe when a DNS request comes into the ISR, it'll first check its internal host table, and if no match is found, it then forwards the request to our internal DNS servers.   This seems to be working correctly in all of our branch offices except for one. In this one location, it appears as though NO dns requests are being forwarded to the Internal DNS servers, and I've been having to manually add internal hosts to the host table on the ISR in order for them to reach those servers.   Now, the only difference configuration-wise with this location and the others is that the Local Broadband connection is using DHCP to connect to the local broadband router, because it won't take a static address and we don't have admin access to the configuration of this router to change it.   The ip domain commands enabled on the ISR include: # show run all | inc ip domain no ip domain round-robin ip domain list company.com ip domain list old.domain.local ip domain retry 2 ip domain timeout 3 no ip domain lookup recursive ip domain lookup ip domain lookup nsap ip domain multicast in-addr.arpa ip domain recursive retry 10 no ip domain recursive allow-soa # show run all | inc ip name ip name-server 192.168.5.35 10.50.1.3 I'm assuming that the DHCP configured for the local broadband interface is causing the issue, so I'm wondering if there is a way to fix this so I don't need to keep a full host table on the ISR that needs to be updated frequently.   Any thoughts or suggestions would be greatly appreciated!   Thanks in Advance, Matt ... View more

Hello All,   UCCX: 10.6(1)   I was recently asked about getting access to UCCX Database to run complex SQL queries to produce certain stats. Given that they need access to tables that only the uccxhruser has access to, and knowing that this can be very labor intensive on UCCX servers. I thought about possibly replicating the database to an external database server.   I was wondering if this would be possible, and if so, what type of database server would be needed to hold this data (*i.e. MS SQL Server, etc..)? I read that this could be possible by running SQL queries to copy the data to another DB server.   Could anyone share any insight on this and how it can be accomplished, if it's possible...?   Thanks in Advance, Matt ... View more

Hello All,   UCCX: 10.6(1)   I used a few existing reports in CUIC and "Saved" them to a new folder so all the reports this user runs are located in one folder.   When you open these reports, the Absolute Date Range shows the date from when the report was originally saved as a "Template" and placed in the new folder. *i.e. it always shows the date range 10/5/2018 to 10/5/2018.   Is there anyway to make it so this Absolute Date Range updates to the current day? Or is it stuck displaying that date?   Thanks in Advance, Matt ... View more

Hello All,   UCCX: 10.6(2)   One of our users who runs reports is having an issue loading CUIC after he logs in.   After this user logs into CUIC, he is able to see the navigation panel on the left-hand side of the page. But, in the middle pane he sees the message:   The webpage at https://uccx:8444/cuic/Welcome.htmx might be temporarily down or it may have moved permanently to a new web address. He tried this in Chrome, IE and Firefox. But, says he gets the same message in all those browsers.   When I login with his user-id and password on my PC I am able to see it no problem in all 3 of those browsers.   Any idea what this could be?   Thanks in Advance, Matt ... View more