Hello All, UCCX: v10.6.1 I've noticed a few times now that when running a Contact Service Queue report we'll see multiple lines for the same CSQ. I read on a different post that this can occur when, during your report range you selected a setting for that CSQ was changed. For example if you changed the Service Level, enabled/disabled auto work, etc..I assume this also applies to modifying the skill settings applied to a CSQ, like Resource Selection Criteria, Minimum Competence, etc...? Are there any other reasons the report would show multiple lines/entries for the same CSQ, other then changing settings for a CSQ?   Thanks in Advance, Matt ... View more

Hello All, One of our locations is moving to a new building. In the new building we will be going from a T1 line to a 10Mbps circuit. What Module will we need to swap out the existing NIM-1MFT-T1/E1 with to be compatible with the 10Mbps Ethernet circuit? We will continue using BGP with the new Ethernet circuit. The ISR Router: NAME: "Chassis", DESCR: "Cisco ISR4321 Chassis" PID: ISR4321/K9 , VID: V04 , SN: xxxxxxxxx Thanks, Matt ... View more

Hello All, ISE: v2.3.0.298  Patch 3 Switch: 4510R+E We seem to keep having a few User's IP Phones who keep getting stuck in a configuring IP state. When I look at the auth session on the switch, it shows the following: #show auth sess int Gi10/12 det Interface: GigabitEthernet10/12 MAC Address: 001f.cae8.xxx IPv6 Address: Unknown IPv4 Address: Unknown User-Name: 00-1F-CA-E8-XX-XX Status: Unauthorized Domain: VOICE Oper host mode: multi-auth Oper control dir: both Session timeout: N/A Common Session ID: C0A80201000B1F411F903E0C Acct Session ID: 0x0008D681 Handle: 0xA2000B3C Current Policy: POLICY_Gi10/12 Local Policies: Service Template: DEFAULT_LINKSEC_POLICY_SHOULD_SECURE (priority 150) Security Policy: Should Secure Security Status: Link Unsecure Method status list: Method State dot1x Stopped mab Authc Success The difference in the output above, from a normal/working IP Phone, is that this output does not show an IP Address and it does not show a section for Server Policies, like below: Server Policies: ACS ACL: xACSACLx-IP-PERMIT_ALL_TRAFFIC-56161e32 If the user is to unplug power from the phone it re-authenticates and starts working, or if I clear the auth session for this device from the switch it then starts working again as well. This appears to happen for the same users from time to time. The majority of users have no issues at all.   Thanks, Matt ... View more