el
08-03-2021
12:05 PM
- fecha de última edición
11-29-2023
10:27 PM
por
Jimena Saez
La Comunidad de Cisco es una comunidad técnica activa, completa, de autoservicio y llena de contenido. La comunidad proporciona un sitio en línea provisto con herramientas de colaboración para encontrar rápidamente respuestas a sus dudas, solucionar problemas, conocer reseñas independientes sobre productos y descubrir mejores prácticas y de optimización. Esta plataforma se lanzó originalmente como NetPro en el año 2000. En 2018 fusionamos los espacios de Cisco Support Community y de Cisco Communities -perteneciente al área de marketing- para crear un lugar único, colaborativo y de apoyo.
La comunidad es ....
En la Comunidad de Cisco encontrará:
Los invitados y visitantes no registrados pueden navegar o buscar información en la comunidad. Los usuarios registrados pueden publicar mensajes o comentarios, realizar un seguimiento de las discusiones y recibir notificaciones por correo electrónico sobre la actividad de publicación y otras acciones de la comunidad.
Para registrarse en la Comunidad Cisco, primero debe tener una cuenta de Cisco.com. Puedes ir aquí tpara seguir paso a paso el proceso de creación de una cuenta de Cisco.com
Si ya tiene una cuenta de Cisco.com, siga estos pasos:
La comunidad de Cisco utiliza inicio de sesión único (SSO). Para iniciar sesión o registrarse en la Comunidad Cisco, utilice su nombre de usuario y contraseña de Cisco.com. Por lo tanto, no puede cambiar su dirección de correo electrónico directamente en la comunidad. En la mayoría de las situaciones, para cambiar su dirección de correo electrónico en Cisco.com, deberá abrir un caso, según su relación con Cisco. Consulte Cambio de dirección de correo electrónico para obtener más detalles. También puede ponerse en contacto con web-help@cisco.com</ a> para obtener apoyo.
La forma más sencilla de hacer una pregunta a la comunidad es simplemente escribirla en el campo de búsqueda, ubicado en el banner azul en la parte superior de cualquier página del sitio de la comunidad de Cisco. Es posible que otro miembro de la comunidad ya haya formulado y respondido su pregunta anteriormente.
También puede navegar a una de las secciones relacionadas con su pregunta e iniciar un hilo de discusión haciendo clic en "Iniciar una conversación" para crear un nuevo contenido.
Responder una pregunta es como publicar una respuesta o un comentario en la comunidad. Puede encontrar una pregunta para responder explorando las preguntas y respuestas sobre un tema que le interese, o puede hacer clic en el enlace Responder una pregunta desde la página de inicio.
La Comunidad depende de la experiencia técnica de sus miembros para proporcionar el contenido que responda a las preguntas de otros miembros.
Para ver rápidamente una lista de temas de discusión que aún no han sido respondidos desde la página Tecnología y soporte:
Si no es un usuario registrado de la Comunidad Cisco, o está registrado pero no ha iniciado sesión o no se ha suscrito a un contenido en particular, verá la lista completa de preguntas sin respuesta en el sitio. Nota: debe iniciar sesión en la comunidad para publicar una respuesta.
There are several ways to navigate to content on the Cisco Community. You can use the drop down menu Find A COMMUNITY in the global navigation area located at the top left of the page. This menu is available on every page in the top left corner so that you can always get to content you are looking for. You can click on links in the tiles on the Technology and Support page. These tiles will show the topics within a category that are most current. Clicking on one of these links will take you to that particular community page. If you are on a mobile device, you can navigate by clicking on the lines in the upper left corner. This opens a menu that gives access to topics that you find on the desktop. This menu is always available on any screen.
Tags and labels help you find content and filter content in Community, a category, or on a particular board such as a discussion, blog, document, event or video board.
Tags are keywords you assign to content to help with search and organization. Tags usually describe the topic, theme, or subject of a Discussion post, Blog article, or Document. You can add as many tags as you want to your post.
Labels are a more persistent and content-centric way to organize Discussions, Blogs and Documents. Labels are pre-defined to help users organize and filter posts by topic. Please note that this is a required field for creating content, and you will not be able to successfully post without choosing at least one label. Also, labels are defined by the community manager and cannot be created by users.
To learn how to include tags and labels in the content you post, click here.
Cisco Community is not only a place to ask and answer questions. You can also share your expertise on a topic in a document, blog, or video post. Typically, a document is used to post information about a subject such as a product resource document or configuration guide. Blogs are a great way to share your thought leadership or technical expertise. And videos are perfect for showing product demonstrations, reviews or how-to's.
To create any of this type of content, navigate to the appropriate technology category and find the Create Content widget on the right side of the page. Click on the content type you want to post to Community.
You'll get the editor window where you can enter your content. You will need to select at least one label from the list shown in the right side, in order to post. For more details, including best practices to create great content, click here.
Sometimes you need to edit your posts. The way to do it depends the type of post you want to edit. To be able to edit your posts you first need to login (use the login link located at the top right of the post you want to edit).
Edit your question or discussion, blog, or video:
Edit your document.
If you posted a document in the community, you should follow the same steps above. The only difference is that the place where the three dots that provide the pull down menu are located in the search bar instead.
If you want to post a comment to a blog, video or document, you need login and to scroll to the bottom of the posted article and click on the Comment button. The comment box with editor will appear below the last comment on the article. Once you have completed your comment, click on the Post Your Comment button.
If you want to attend an event you can select an upcoming event from Cisco Community Events Page. When you click on the event link you want to attend, there is a registration button. You click in the registration button, fill out the requested information and submit. For details on the different types of events we host and how to participate, click here.
We welcome our community members to share their knowledge and technical expertise by hosting events in the community. If you are interested in hosting an event please let us know by filling this form. For more details on Community Events click here
Typically content gets marked as spam when a user posts an inappropriate or irreverent content such as abusive language or images. Some posts are automatically marked by Auto Spam Control Module if a keyword that is included in post matches those in the list of spam in the algorithm. Usually making some edits will resolve the issue. If you still get your post marked as spam, you can send an email to csc-spam-moderation@external.cisco.com to let Cisco Community Spam Moderation team know.
Also, community spam moderators manually verify posts and mark them as spam in the following scenarios:
If any community member is found to be repeatedly be posting spam content in majority of their posts, then the user will be banned and all his/her posts will be marked as spam.
Moving content is an action only Cisco moderators and community top contributors, such as the Cisco Designated VIPs can perform. If you find content that needs to be moved, please send an email to csc-spam-moderation@external.cisco.com and provide the link that needs to be moved and the link of the destination community where it needs to go.
Community Subscriptions
A great way to keep up with the activity happening on Cisco Community is to subscribe to the areas that you are most interested in. When you subscribe, you will receive notifications for any activity on that community, including new content, new questions posted and any replies.
The following section explains how to subscribe to different Cisco Community assets: categories, boards, labels and content. You can also manage your subscriptions from your community profile.
Please Note: When you participate on a piece of content such as replying to a discussion; commenting on a blog, document, video or event; or by rating content; you will be automatically subscribed to that piece of content.
A community in Cisco Community is referred to as a "Category". A category is an area of the site that has multiple boards.
To subscribe to a community (or category), follow the steps below:
Please Note: When you subscribe to a category, you will get web and email notifications for every activity on the content posted on each of the boards within the category. Depending on the activity on this category, you might receive a lot of emails.
For more details on how to subscribe (or follow) a category, click here.
The best way to keep up to a very specific area of your interest is to select the board where most of the questions related to your technical expertise or your interest are located. A board is the place where content is published.
To subscribe to a board, follow the steps below:
1. Login into Cisco Community by clicking on the "Login" link in the top right-hand corner
2. Go to any of the boards you are interested in and click on the three dots to the right of the "Search" bar
3. The menu with the different options will display. Click "Subscribe" Link
For more details on how to subscribe (or follow) a board, click here.
Labels are used within the community to help categorize content in discussions, blogs, documents, videos, and events boards (see image below). They serve as content filters by indicating the content found on that board with the particular label. The labels are located at the top of the boards. When you click on a label, all content on the board with that label is listed.
You can subscribe to one or more labels to receive email or web notifications when content with that label is created or updated. Since labels are unique to each board, you’ll need to subscribe to each of the content-type boards (discussion, blog, document, etc.) to receive email or web notifications.
To subscribe to a label, follow the steps outlined below:
For more details on how to subscribe (or follow) a label, click here.
Once you participate on a piece of content, by default you will receive notifications anytime something happens to that piece of content. You also receive notifications for all the content you author by default. However, sometimes you also want to keep up to date with some discussion you hope will get answer or other pieces of content. The way to subscribe to content very similar. Once you login, you will click on the "three dots" to get the menu of possible options and then select the Subscribe option. Where the three dots are located differs according to each content type.
To subscribe to discussions, videos, blogs or events; the three dots you need to click are within the content box. You can follow these steps:
For more details on how to subscribe to (or follow) a discussion, video, blog, or event click here.
In documents, the three dots are located in the search bar area. To subscribe to the document, you can follow these steps:
For more details on how to subscribe to (or follow) a discussion, video, blog, or event click here.
When you subscribe to content, categories, or boards in the community you'll receive both web notifications and email notifications. Once you login into the community, you can see your web notifications at the top right of any page with the bell icon. You have a lot of control on how often you want to receive said notifications.
This blog explains in detail how to manage your notifications and subscriptions.
Your community profile is where you can find all of your contributions, the number of helpful votes and accepted solutions you've received from your peers, access your drafted content, and view all the badges you've earned in the community. You can update your profile to share your bio and social media channels as well as to display your certification badges.
You can access your community profile by clicking on your username located in the top right. You can also see it when you click on your avatar and select "My Profile."
Steps:
1. Login into Cisco Community by clicking on the "Login" link in the top right-hand corner
2. Click on your name, or on your avatar, to open the menu and select "My Profile"
These are the different fields on your profile:
Users can also look at other member's profiles.
As a community member it is great to let others know who you are, your areas of expertise, where you work, and anything else you'd like to share, within your bio. To add or update your bio follow these steps:
1. Login into Cisco Community by clicking on the "Login" link in the top right-hand corner
2. Go to your profile and click on "Manage Setting" button, or click on your avatar, to open the menu and select "My Settings."
3. Select Personal and Personal Information Tab
4. Enter the text
5. Once you enter the information, click the "Save" button
All community members have a default avatar. You can change it to add your photo or other image. To change or update your avatar follow these steps:
1. Login into Cisco Community by clicking on the Login link in the top right corner
2. Go to your profile and click on "Manage Setting" button, or click on your avatar, to open the menu and select "My Settings." You will see a page where you can manage several settings including your subscriptions.
3. Select the "AVATARS" tab and click on "Upload an Avatar" link
4. Select the correct location from where you will get the image for your avatar. The example below shows getting the image "FROM MY COMPUTER", but you can have the image on another side or somewhere already in the community. Once you make the selection, click on the "Browse" button. Once you have uploaded the image, the "Save" button will be activated. Click the "Save" Button.
5. You might need to crop your photo. After you do that, Click the "Save and Continue" button.
As a community member it is a good practice to share your social media accounts. To add your social media accounts follow these steps:
1. Login into Cisco Community by clicking on the "Login" link in the top right-hand corner
2. Go to your profile and click on "Manage Setting" button, or click on your avatar, to open the menu and select "My Settings." Then select "Personal" and then "Social Accounts" Tab.
3. Enter the text
If you want to follow another Community member, you need to go to their profile page by clicking on their username. Click on the "Friend" button under thier avatar.
If you want to stop following that member, you simply click on the "Unfriend" button in the same location.
You can see a list of your friends on your own profile page, in the right column.
The Partner Community is only accessible to registered Cisco partners and distributors. Your Cisco account must be associated with your Partner company. If you have not done the necessary steps to link your personal Cisco account with your Company that is a registered Cisco partner, then you will receive the Access Denied message.
To learn more about how to associate yourself with a company, go to the Become a Cisco Partner page.
Only Cisco Community admins can transfer your activity from one account to another. We recommend that you let us know as soon as you have a new account and before you start contributing using the new account. This is because we cannot truly merge the account, but only transfer all information from an old to a new account. If you need this to be done, please fill out this form.
Helpful votes is a content rating system that lets you vote for the posts you think are the most useful or important. When you give Helpful votes to a post, you are giving a pat on the back to its author and letting other community members know that their post has been helpful to you. Your Helpful votes boosts the value of certain messages and enhances the reputation of their authors. Giving Helpful votes is as easy as a single click, but the impact of Helpful votes ripples across the community.
The Helpful vote button and count can be found on all posts, documents, and videos. More information about helpful votes can be found here.
You can give Helpful votes to any posts in the community except your own. To cast a helpful vote just click on the Helpful Icon at the bottom of the post. You can learn in detail how mark a reply as helpful here.
You can also mark documents, videos, blogs, and events as helpful. Learn here.
Want to know who thinks a message is good? It's easy to find out which regular community members and community experts have given Helpful votes to a message. Helpful votes from community experts carry more weight than those from brand new members. Click here to see the step-by-step process on how to see who gave you a helpful vote.
This leaderboard shows the community members with the highest amount Helpful votes in Cisco Community. You can get helpful votes for any of your posts like replies to questions or discussions, and your documents, videos, of blogs. Comments on documents videos, blogs or events can't be rated. Click here to access it Top Helpful Votes Leaderboard.
You can read more details here.
To see the members with highest amount of helpful votes, you can access the Most Helpful Leaderboard. You can see more details here.
There are a few reasons why you might not be able to give Helpful votes to a post.
An Accepted Solutions is a way for you to choose the reply that best answers a question that you've posted. When you accept a solution, both the question and the solution get special icons and links that take you directly from the question to the answer. For more details read here.
If you posted the question in the community, you will be able to "Access as Solution" the answers you get (also known as replies). All you need to do is to login, go to your post and read through the answers. At the end of each reply or answer you'll see button. Just click it. You can see the step-by-step process with screen shots here.
When you search content on the community, you can filter for discussions that have been solved. To do this you just need to enter your search keywords in the search window and click filter "Type of Data", you will be able to select "Solved". Click here for step-by-step process.
This leaderboard shows the community members with the highest amount accepted solutions in Cisco Community. Unlike helpful votes, you can get an accepted solution only on the replies you provide to discussions by the author of the discussion or the person that posted the question. For more details and step-by-step process to access the Most Solutions Leaderboard, click here.
Cisco Community's top contributors are those community members that provide a very high number of responses to questions in the community and help others. They usually get their posts marked as Helpful or Accepted solutions and they tend to appear in the top of the leaderboards. You can locate them by going to the Most Solutions or Most Helpful leaderboards.
There are four main top contributors programs in Cisco Community. Each of them highlights different members of the community.
Cisco Designated VIP: The Cisco Designated VIP program recognizes the top external individual contributors in Cisco's online communities, including Cisco Community, Cisco Learning Network (CLN) and the Cisco Developers Network (CDN). Cisco Designated VIPs are recognized by their peers for their expertise and tireless contributions, and their abundant participation is vital to community success. With this program, Cisco formally recognizes the positive, valuable influence our top individual members exert on the communities overall. They are given on an annual basis. For more details about this program click here
Hall of Fame: As the premiere technical support community for Cisco customers and IT professionals, we recognize the importance of user participation. The Cisco Support Community Hall of Fame showcases an elite group of long-time contributors. Awardees have a badge placed next to their user name on the communities to announce their achievements. This is a live-long award. For more details about this program click here.
Spotlight Awards: The Community Spotlight Awards are designed to recognize and thank individuals who help make our communities the premier online destination for Cisco enthusiasts. They are given on a monthly basis. For more details about this program click here.
Events Top Contributors: This program recognizes Cisco Community experts that host technical events (Community Live Webinars, Ask Me Anything, Meet the Authors, and Support Talks.) With this program, Cisco recognizes the positive, valuable influence that our top experts exert on the communities. They are given on an annual basis. For more details about this program click here.
Cisco Community managers select the Cisco Designated VIPs each year on the Cisco Community. The panel reviews community contributions from the previous 12 months. The nominees are then evaluated on technical knowledge, community influence, leadership, and the quantity and quality of the contributions. We have intentionally set a high bar for this reward. However, Cisco and the Cisco Community reserve the right to subjectively consider different levels of contribution for certain smaller communities. The Small Business Communities on Cisco Community also reserve the right to subjectively consider different contribution levels and make their awards accordingly. To learn more details about the Cisco Designated VIP program click here.
You are welcome to nominate community members that have helped you or others. To nominate just fill out this quick form. Takes a minute.
Community Guidelines
The mission of the Cisco Community is to provide a peer-to-peer support channel Cisco customers, partners and potential customers in a professional and friendly environment.
You are welcome to participate and collaborate in the Cisco Community by asking questions, replying to other member's questions, posting documents, videos and blogs related to Cisco Products, technologies and solutions as well as hosting or attending our events.
We welcome everyone with an interest in the Cisco Community, as long as you observe these community rules:
Please read the Community Guidelines full document.
By using these forums you agree to follow these rules as well as the full Terms of Service for the Cisco Community. We thank you, and your fellow community members thank you.
By using these forums you agree to follow these rules as well as the full Terms of Service for the Cisco Community. We thank you, and your fellow community members thank you.
For a consistent and reliable experience we recommend using the latest releases of the following browsers (with JavaScript enabled, and not inclusive of any backward-compatibility modes):
Desktop Platforms
Mobile Platforms
If you are using Lithium Responsive, you must use a current version of one of these mobile browsers:
If you are using Mobile v1, we recommend a current version of one of the following (with JavaScript enabled):
The Cisco Community has the following social media channels:
You can also review other Cisco’s local social media channels for further information in a particular language or topic
Spanish:
Portuguese
French
Japanese
Russian
Chinese
At the bottom on every page on the Cisco Community, you can find social media icons that can be used to share out content across the different channels, such as: Facebook, YouTube, LinkedIn, Twitter and Instagram.
RSS stands for "Really Simple Syndication." It is a way for you to get the latest content from this community, along with many other sites that you visit, all in one place. With an RSS feed reader, you subscribe to web sites, and those sites feed you new content so you can stay up to date.
To use RSS in the Cisco Community, you need to have a feed reader app or extension in your preferred browser, Google, Firefox, Microsoft Edge, Opera, Sarafi or other. There are many free options. Once you have your feed reader set up, you can find RSS feeds in the community by going to a board, blog, thread, or message and selecting Subscribe to RSS Feed from the options menu. There you will see a preview of the feed. Most RSS readers give you a button to click at this point. After you click it, the RSS feed appears in your reader as well as new content from that section of the community whenever it becomes available.
You can find the steps to enable RSS feed Reader on a Browser here.
Valid Associate, Professional and Expert certifications digital badges are currently available.
Unfortunately, at this time, we are only displaying Associate, Professional and Expert certifications.
In order for this process to work successfully, the email address registered to your Acclaim account must match the email address on your Cisco Community profile. When you earn a new digital badge, please allow up to 24 hours for it to appear on your Cisco Community profile.
Step 1: In your user profile, you can view a "Certifications Component" that displays all of the Acclaim Certification badges.
Step 2: Once your registered Email-Id Acclaim is matched with your Cisco Community profile, click on the "Fetch Your Certifications" from Acclaim within the "Certifications Component."
Step 3: Once all of the certifications are displayed in your Cisco Community profile, you can select two certification badges to display at the "content level" and on the "hover card." Any remaining earned certification badges will be featured within your user profile.
Please check your Acclaim account and/or contact Acclaim customer service for the status of your digital badge. If your digital badge has expired or has been revoked, you will receive a direct email communication from Acclaim.
For further information, you can always contact us on: community-feedback@external.cisco.com.
You can select two certification digital badges to display at the content level, discussion level and hover card. However, all of the certification badges you have earned are featured within your user profile.
For more information about Acclaim digital badges, please visit your Acclaim account.
GDPR stands for General Data Protection Regulation. GDPR went into effect on May 25, 2018 and is a regulation by which the European Parliament, the Council of the European Union, and the European Commission intend to strengthen data protection for all individuals in the European Union.
The primary mode of user data delete is assumed to be initiated by the Data Controller using the Delete API. However, as an additional option, Khoros also offers the “Close Account” feature to Community end-users. This will be a configurable option and will mimic the functionality of the Delete API as far as the data deletes are concerned. The user will be signed out as soon as the account is deleted.
Deletion clears all PII (Personally Identifiable Information) fields in the Community. All anonymous users will have the same name and avatar on the Community to be indistinguishable.
PLEASE NOTE: As a Data Processor/Service Provider, Khoros is only permitted to follow the instructions of the Data Controller/business. So, availability of a feature to the end-user will be dependent on the Data Controller/business (brand) enabling it.
Yes, it will be possible to partially delete PII (Personally Identifiable Information) data. In other words, users will be able to delete one or more of the identified PII fields selectively.
An exception to this functionality is the inability to delete the Name and Gender fields received from Facebook. Khoros does not plan to provide for the deletion of these fields, as Facebook controls the data. If a user wants to remove this data, the right approach would be to disconnect the user’s Facebook account from the Community account. When a user disconnects the Facebook account, Khoros will purge the Facebook-related data from the Community.
No. A user's contribution (posts, comments) and engagement (kudos, accepted solutions) will be retained. They will be disassociated from the original user and associated the username that the community admin entered under Community Admin > Users > Profile Defaults ("Anonymous" is the default username value). This user will have a standard username and a default avatar to distinguish it from other users.
No. Users are advised not to share any personal data in posts or attachments, and the Community moderation policy is expected to enforce this. The user delete option will not systematically auto-clean any personal data inadvertently included in posts, attachments, messages, etc. This will fall under the purview of community moderation.
The SLA for User Delete is 30 days.
No, the deletion is permanent. If users want to rejoin the Community, they will need to sign up again.
If available, the user might be able to use the same user name in the Community. However, it will be treated as a new account with no association to the previous user.
How to retrieve your personal information prior to deletion:
1. Sign in to Community.
2. Open the user menu and click "My Settings"
3. Go to Personal > Personal Information
4. Scroll to the bottom of the page and click one or both of the download links:
Please Note: Your file is downloaded to your desktop as a machine-readable .json file. You can open *.json file in Notepad or paste the content in following link for better readability.
When GDPR is enabled on your community, members can opt to delete device-related information from their account, specifically the IP addresses which have been used by this account and the mobile device associated with the account.
To delete personal device information from your community account:
Please Note: If you delete your Device ID, you will no longer receive notifications from the community app to your mobile device. Notifications will be restored the next time you sign in to the community app.
¡Conecte con otros expertos de Cisco y del mundo! Encuentre soluciones a sus problemas técnicos o comerciales, y aprenda compartiendo experiencias.
Queremos que su experiencia sea grata, le compartimos algunos links que le ayudarán a familiarizarse con la Comunidad de Cisco:
Navegue y encuentre contenido personalizado de la comunidad