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For some reason the new CSQ I created (and assigned a resource to) does not show up as a name on when the call is answered on the agents desktop.
Can someone tell me where I should start looking to fix this?
Thanks
Laura
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Ivan from cisco fixed it. The Cisco Desktop Enterprise Service in UCCX needed to be restarted and then everything worked as before.
Thank you again for all your help!
Thank you both for your help. I think I may have confused the issue. I don't care the customer name. The only thing I want to show up in the agent is the CSQ that it came from. I think I will open a ticket with cisco and ask them to check the configu...
