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About mpotluri
08-18-2017
mpotluri
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08-08-2008
248
Posts
101
Helpful
36
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Re: JTAPI Silent Monitoring
Created by
mpotluri
in
Call Control
07-23-2017
07-23-2017
(P1-rmcm66) 1001217/1 ConnDisconnectedEv 2030::5 [#55] Cause:100 CallCtlCause:0 CiscoCause:0 FeatRea...
Re: Monitoring unsupported devices (Polycom SoundPoint 450)
Created by
mpotluri
in
Call Control
07-23-2017
07-23-2017
Richard, If you just want to know about the calls coming in or originated from this device, you can ...
Re: JTAPI Silent Monitoring
Created by
mpotluri
in
Call Control
07-20-2017
07-20-2017
Code looks ok. Can you attach or copy JTAPI logs from the time agent answered the call to the time a...
Re: JTAPI Silent Monitoring
Created by
mpotluri
in
Call Control
07-20-2017
07-20-2017
You may want to look at Feature Configuration Guide for Cisco Unified Communications Manager, Releas...
Re: JTAPI Silent Monitoring
Created by
mpotluri
in
Call Control
07-19-2017
07-19-2017
In typical call center scenario the call is routed to an agent where it is answered. Now customer an...
Re: JTAPI Silent Monitoring
Created by
mpotluri
in
Call Control
07-19-2017
07-19-2017
You will mostly likely see an exception if you do connect and startMonitor API calls back to back.Af...
Re: JTAPI Silent Monitoring
Created by
mpotluri
in
Call Control
07-19-2017
07-19-2017
aCall is a call object created by provider.createCall() and it will not have any connections till yo...
Re: JTAPI Silent Monitoring
Created by
mpotluri
in
Call Control
07-19-2017
07-19-2017
Silent monitor is done for a call on agent phone from a supervisor phone. The third parameter in sta...
Re: JTAPI with third-party sip phones
Created by
mpotluri
in
Call Control
07-05-2017
07-05-2017
Cisco JTAPI supports Cisco phones only. http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/jtap...
Re: How to send a text to IP Phone using JTAPI?
Created by
mpotluri
in
Call Control
06-13-2017
06-13-2017
Each phone is represented by a Cisco Terminal object. You can enumerate all the terminals from Provi...
Re: using JTAPI to push texts to IP Phone
Created by
mpotluri
in
Call Control
06-13-2017
06-13-2017
byte[] sendData(byte[] terminalData) is the API to send XML message to the phone. This API is availa...
Re: multiple simultaneous destinations for selectRoute
Created by
mpotluri
in
Call Control
06-08-2017
06-08-2017
If you want to route the call to more than 1 party, you will probably need a Hunt Pilot configured w...
Re: Multiple calls to routeEvent for a single call
Created by
mpotluri
in
Call Control
06-08-2017
06-08-2017
You may need to raise a case with Cisco Dev Support with relevant JTAPI logs to resolve this.
Re: Possible use makecall without passing credentials
Created by
mpotluri
in
Call Control
06-05-2017
06-05-2017
When applications give the userid/password in getProvider() API, Cisco JTAPI uses the userid/passwor...
Re: Dockerizing a JTAPI Application
Created by
mpotluri
in
Call Control
06-05-2017
06-05-2017
There are 2 sample apps (JTrace and makecall) that comes with Cisco JTAPI installation. After you in...
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Public Statistics
Date Registered
08-08-2008
09:33 AM
Date Last Visited
08-18-2017
03:51 AM
Total Messages Posted
248
Total Helpful Votes Received
101
Helpful Votes Given To
User
Helpful Count
mencarnacion
5
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Helpful Votes From
User
Helpful Count
AMB14
5
Nick Barnett
5
ryo-sakaguchi
5
manojsurendra
1
upchaurasia
10
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