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I got a new DX 80 and after powering it up, it boots and ends up with 'Unfortunately Status MessageLocationService has stopped' message. It doesn't allow me to create a problem report. I tried to factory reset by holding the up volume key but I did ...
(P1-rmcm66) 1001217/1 ConnDisconnectedEv 2030::5 [#55] Cause:100 CallCtlCause:0 CiscoCause:0 FeatReason:31This event indicates that the connection is created to address 2030 of type 5 (MONITORING_TARGET). We should not be seeing this call physical p...
Richard, If you just want to know about the calls coming in or originated from this device, you can create a Cisco phone thats shares a line with Polycom phone, include the Cisco Phone in your TAPI application control list and collect the call data...
You may want to look at Feature Configuration Guide for Cisco Unified Communications Manager, Release 10.5(2) - Silent Monitoring [Cisco Unifi… for details of Silent Monitoring feature.Monitor call should not be visible on agent phone. Is customer to...
In typical call center scenario the call is routed to an agent where it is answered. Now customer and agent are talking on say Call1.Supervisor now wants to monitor the call. She can listen to the conversation between customer and agent by initiating...
