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mpotluri
‎08-18-2017
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100 Helpful Vote
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15 Accepted Solution
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Member since ‎08-08-2008
248
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101
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Re: JTAPI Silent Monitoring

Created by in Call Control
07-23-2017
07-23-2017
(P1-rmcm66) 1001217/1 ConnDisconnectedEv 2030::5 [#55] Cause:100 CallCtlCause:0 CiscoCause:0 FeatRea...

Re: Monitoring unsupported devices (Polycom SoundPoint 450)

Created by in Call Control
07-23-2017
07-23-2017
Richard, If you just want to know about the calls coming in or originated from this device, you can ...

Re: JTAPI Silent Monitoring

Created by in Call Control
07-20-2017
07-20-2017
Code looks ok. Can you attach or copy JTAPI logs from the time agent answered the call to the time a...

Re: JTAPI Silent Monitoring

Created by in Call Control
07-20-2017
07-20-2017
You may want to look at Feature Configuration Guide for Cisco Unified Communications Manager, Releas...

Re: JTAPI Silent Monitoring

Created by in Call Control
07-19-2017
07-19-2017
In typical call center scenario the call is routed to an agent where it is answered. Now customer an...

Re: JTAPI Silent Monitoring

Created by in Call Control
07-19-2017
07-19-2017
You will mostly likely see an exception if you do connect and startMonitor API calls back to back.Af...

Re: JTAPI Silent Monitoring

Created by in Call Control
07-19-2017
07-19-2017
aCall is a call object created by provider.createCall() and it will not have any connections till yo...

Re: JTAPI Silent Monitoring

Created by in Call Control
07-19-2017
07-19-2017
Silent monitor is done for a call on agent phone from a supervisor phone. The third parameter in sta...

Re: JTAPI with third-party sip phones

Created by in Call Control
07-05-2017
07-05-2017
Cisco JTAPI supports Cisco phones only. http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/jtap...

Re: How to send a text to IP Phone using JTAPI?

Created by in Call Control
06-13-2017
06-13-2017
Each phone is represented by a Cisco Terminal object. You can enumerate all the terminals from Provi...

Re: using JTAPI to push texts to IP Phone

Created by in Call Control
06-13-2017
06-13-2017
byte[] sendData(byte[] terminalData) is the API to send XML message to the phone. This API is availa...

Re: multiple simultaneous destinations for selectRoute

Created by in Call Control
06-08-2017
06-08-2017
If you want to route the call to more than 1 party, you will probably need a Hunt Pilot configured w...

Re: Multiple calls to routeEvent for a single call

Created by in Call Control
06-08-2017
06-08-2017
You may need to raise a case with Cisco Dev Support with relevant JTAPI logs to resolve this.

Re: Possible use makecall without passing credentials

Created by in Call Control
06-05-2017
06-05-2017
When applications give the userid/password in getProvider() API, Cisco JTAPI uses the userid/passwor...

Re: Dockerizing a JTAPI Application

Created by in Call Control
06-05-2017
06-05-2017
There are 2 sample apps (JTrace and makecall) that comes with Cisco JTAPI installation. After you in...
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Date Registered ‎08-08-2008 09:33 AM
Date Last Visited ‎08-18-2017 03:51 AM
Total Messages Posted 248
Total Helpful Votes Received 101
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