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Hi,We are using a Mediasense server, version 11.5.1.10000-56 (7 vCPU configuration) for both video and voice calls in production environment. Using Mediasense API, programatically we login to Mediaesense server per minute and query the recordings i...
Hi,Our software team using JTAPI for displaying customer info on ip phone screen as popup screen. The ip phones are assigned to application users on CUCM. The software team says some of the phones in the cluster fails when JTAPI connection is tried t...
Hi,We had customer request on having two channel of the voice recording (Calling, called) as separate 2 recordings. The voice calls are from customer phone external number to our enterprise internal phone number via PRI. So recording is configured on...
Hi,When calling getArchiveSessions method of Mediasense 11.0.1 API , the JSON request below is responded as "{"responseMessage":"Failure: Invalid JSON syntax. Verify the syntax and try again.","responseCode":4056}"{"requestParameters":[{"sessionIdLi...
Hi,I have one freshly installed version 11.0.1.10000-103 Mediasense server and one upgraded Medisense server from v 10.5 to 11.0.1.10000-103. Upgrade was successfull, it continues to record new calls, old recordings can be streamed and downloaded. B...
Hi Gokul,Thanks for your response. How to check if the phone is added to restricted list from Cisco Unified Communications Manager Administration? Which config on CUCM causes this?Regards.
Hi Ambrose,Thanks for the info.I've made a request providing the session id and the dates in long format like below. {"requestParameters": [{"sessionIdList":["6b761577a64c96f1"],"deviceRef":["5455"],"minSessionStartDate":1475226000000,"maxSessionStar...
Hi Nitin,Thanks for your reply. There is no TAC case opened for this now, if it is needed, i will. It is like below in IE (v11.0.9600.18450) and Chrome (v 53.0.2785.116 m), it seems "Archive Calls" tab is disappered in this case but the rest is the s...
