Hi, We are using a Mediasense server, version 11.5.1.10000-56  (7 vCPU configuration)  for both video and voice calls in production environment. Using Mediasense API, programatically we login to Mediaesense server per minute and query the recordings in last 10 minutes using "getSessions" method . Then we compare the sessionID's found for last 10 minutes with the sessionID's in our DB, if the seesionID is found in our DB (which means we didn't try downloading this recording before), we write the call data to DB and we download those recordings making http requests using download urls of the recordings which are obtained from "getSessions" method earlier. I realized only for some recordings, we get  two types of exceptions that can be found as below. When those happen, those recordings aren't downloaded from Mediasense. This happens for 2-5 recordings out of  approx.7000 recordings a day and those problematic calls don't have any common features like same time range, call type (video or audio) or duration. No configuration change is made for Mediasense server recently. Considering only concurrent recordings on the problem time (counting video call recordings as multiplied by 10 of voice call recordings), we don't seem passing the limits. Can you please help identifying the root cause of those exceptions? Thanks. Exception1:  Unable to read data from the transport connection: An existing connection was forcibly closed by the remote host. ---> System.Net.Sockets.SocketException: An existing connection was forcibly closed by the remote host at System.Net.Sockets.Socket.Receive(Byte[] buffer, Int32 offset, Int32 size, SocketFlags socketFlags) at System.Net.Sockets.NetworkStream.Read(Byte[] buffer, Int32 offset, Int32 size) --- End of inner exception stack trace --- at System.Net.ConnectStream.Read(Byte[] buffer, Int32 offset, Int32 size) at System.Net.WebClient.DownloadBitsState.RetrieveBytes(Int32& bytesRetrieved) at System.Net.WebClient.DownloadBits(WebRequest request, Stream writeStream, CompletionDelegate completionDelegate, AsyncOperation asyncOp) at System.Net.WebClient.DownloadFile(Uri address, String fileName)An exception occurred during a WebClient request.SystemVoid DownloadFile(System.Uri, System.String) Exception2: The remote server returned an error: (401) Unauthorized.SystemVoid DownloadFile(System.Uri, System.String) ... View more

Hi, Our software team using JTAPI for displaying customer info on ip phone screen as popup screen. The ip phones are assigned to application users on CUCM. The software team says some of the phones in the cluster fails when JTAPI connection is tried to them. They got null pointer exception on this line of code "provider.getTerminals()[j].getCallObservers()[0].toString()". When they check the logs they see this error lines below: ERROR[23 Jan 2017 15:27:29]-terms:882 SEP00229004565D ERROR[23 Jan 2017 15:27:29]-terms:883 SEP0021D8BB7143 ERROR[23 Jan 2017 15:27:29]-terms:884 SEP001B2A89D9B0 ERROR[23 Jan 2017 15:27:29]-observation ended hashmapsize:4 ERROR[23 Jan 2017 15:27:29]-terms:885 SEP0023EBC70FE6 ERROR[23 Jan 2017 15:27:29]-terms:886 SEP002304358F7D ERROR[23 Jan 2017 15:27:29]-terms:887 SEP00260BD840C7 ERROR[23 Jan 2017 15:27:29]-terms:888 SEP88908D735510 ERROR[23 Jan 2017 15:27:29]-terms:889 SEP00260BD91E00 ERROR[23 Jan 2017 15:27:29]-callchangedevent hashmapsize:2 ERROR[23 Jan 2017 15:27:29]-SENDING:<CiscoIPPhoneExecute><ExecuteItem URL="HTTP_URL_TO_GET_CUSTOMER_INFO-115-100-128-7369173/6"/></CiscoIPPhoneExecute> to phone SEP0023EBC7555C ERROR[23 Jan 2017 15:27:29]-callchangedevent hashmapsize:9 ERROR[23 Jan 2017 15:27:29]-terms:890 SEP0022555F5B5C ERROR[23 Jan 2017 15:27:29]-com.cisco.jtapi.PlatformExceptionImpl: Terminal is restricted ERROR[23 Jan 2017 15:27:29]-terminalsize 18:1806 ERROR[23 Jan 2017 15:27:29]-listenersize 18:37 They would like to know how to make the terminal unrestricted to solve the issue.  Can you please help on this? CUCM version: 10.5.2.11900-3 Thanks. ... View more

Hi, I have one freshly installed version 11.0.1.10000-103 Mediasense server and one upgraded Medisense server from v 10.5  to 11.0.1.10000-103. Upgrade was successfull, it continues to record new calls, old recordings can be streamed and downloaded. But i noticed some little differences on Cisco default Search and Play screen like i covered in red below : Below is for the one that is installed as 11.0.1.10000-103: Below is for the one that is upgraded to 11.0.1.10000-103: (I try both on Mozilla Firefox v28.0.) I wonder why it differs like that not to have something missing on the upgraded Mediasense server. Thank you in advance. ... View more

Hi, We use Mediasense 11.0.1.10000-103 for video recording. We can playback video recordings on other PCs, but I can't play back recordings on my local PC. My PC runs on Windows 8 64 bit, java version is "1.7.0_67", 64-bit. I got those errors below. Orange box : the hostname of the Mediasense Server, Blue Box: IP adress of the Mediasense Server. I got the same error when trying on the browsers below and trying to reach to Mediasense Search and Play with both IP address and hostname on browser: IE version 11.0.9600.18231 Google Chome Version 49.0.2623.112 m Mozilla Firefox 28.0. Thank you for your helps in advance. ... View more