About kc-ah

kc-ah · 08-12-2005

Anyone know of a document that collects and/or describes the 'exceptions' and Best Practices for a VM only install? Such as the requirement that it be Exchange 2k and not 03 (which some people are finding out too late. . .) ? I have to do such an i...

kc-ah · 09-20-2004

Where can I get details about the time of day an agent changes states? I can get the State Summaries in one of the reports, but not the details on Times the agent went out of Ready state, then back in. Didn't find any indicator in the CTI logs on t...

kc-ah · 11-11-2003

While we hold our breath for the "future" XML support for the 7920, we would very much like to use the existing Directory on the phone. Does anyone know a way to download a list of names and numbers to the 7920? The "Configuration Utility" does not...

kc-ah · 08-13-2005

Wow - didn't think I might get an answer from the Answermonkey himself! Thanks, Jeff - that was just what I needed. The Cisco-speak "Voice Messaging" versus "Unified Messaging" had thrown me off.

kc-ah · 09-22-2004

Thanks for the info. Also, the comment from Venkat about it being stored in memory and not a DB seems to explain why it's not available 'anywhere'. Hopefully it will be available in a future release. Storing such things in real time would seem to ...

kc-ah · 09-22-2004

OK, but none of that addresses my issue. Perhaps you intended to respond to some other thread.I scrupulously searched Supervisor Desktop prior to posting the above, and have not been able to find the items that I need, namely, the "Agent State Logs"...

kc-ah · 09-21-2004

Thanks, that helps. However, is there a way to get this information from the server? Or, alternately, do you know the file location on the PC, which I could retrieve over the WAN and then process locally? The situation is that calls in certain que...

kc-ah · 09-20-2004

Once a call is active, the agent is expandable. Expand him, then click on "Inbound" [or whatever appears]. At that point the "Start Record" icon is visible and active.

Member Since	‎11-11-2003 09:17 AM
Date Last Visited	‎08-18-2017 03:51 AM
Posts	10

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