Please point me to very basic books/Cisco Online docs/guides/manuals that will educate/prepare me to design AVVID system monitoring into an existing internetwork. This large gov't net has a data traffic monitoring system but needs to monitor the CCM/...

Are there any design aids/tools for AVVID online-Cisco? The Design book has forms/questions, etc. Are they available online? Step-by-step for an AVVID design? Where could I find such?

Can 7900 series Cisco IP Phones be 'daisy chained'? i.e. Can an IP phone be connected into the PC 10/100 port on the back of another IP Phone? I know an AC power adaptor would be needed for all phones after the one directly on the power inline switc...

An account on Unity gets message that box is full but there are no messages in box. I delete/re-created the account but box still full. Email box was full so user emptied the email. NO change. The waiting message light on IP phone is not lit. User ca...

Boss wants calls to him directed by the Caller ID. i.e. by who is calling. Lowlings will go to assistant, and VIPs calls will come to his phone. CAN this be done? How? CCM 3.3 PRI to outside gateway.