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bbledsoe
Level 1
Level 1
Member since ‎04-09-2004
‎08-18-2017
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Desktop Agents can't log into CTI Manager

05-02-2005
I verified the passwords for agents and tapi users. I made sure that everyone has CTI Application use enabled. I made sure the users and rmjtapi are associated to the correct phones and directory numbers. And I verified that the CTI Manager service i...

Agent receives call from queue while using primary extension

04-11-2005
I didn’t confirm this yet but I’m being told that agents are receiving calls from the ACD queue while they are talking on their primary extension. To the best of my knowledge the RM should only send calls to an idle phone. Has anyone seen this or is ...
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Member Since ‎04-09-2004 04:20 PM
Date Last Visited ‎08-18-2017 03:51 AM
Posts 3