Desktop Agents can't log into CTI Manager

[bbledsoe]

I verified the passwords for agents and tapi users. I made sure that everyone has CTI Application use enabled. I made sure the users and rmjtapi are associated to the correct phones and directory numbers. And I verified that the CTI Manager service is started on the call managers.

I still get:

Failed to login to CTI Manager. Contact your Administrator. (Or something to that affect)

What else would give me this error?

Thanks

[yogeswar · Accepted solution]

Hi,

Refer the following troubleshooting tip

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00801786cb.shtml

Regards

Yogi

[d1nnsear]

Check that you can ping your CTI servers using the hostname from the agent desktop.

If you can't you'll need to update the lmhosts file or DNS.

[bbledsoe]

running:

c:\program files\cisco\desktop_config\util\dsbrowser /editable

solved the problem.