About gpolzin

gpolzin · 06-07-2004

Hi.I need to find a way to alert agents to the source of an incoming call (IPCC Enterprise Enhanced 3.1.1). Some agents can receive calls on several different products, and need to know which type of call they are getting so they can answer the call...

gpolzin · 04-26-2011

I suggest doing some simple stuff first. If it's only happening to one or two users, it might be isolated to just their phones, their network ports or the switch on which they reside. Maybe there's a piece of equipment in that area that's causing p...

gpolzin · 03-16-2011

I don't know if anyone else has suggested this, but I think you need to resynchronize the MWI. I end up doing this at least a couple times a year (have no idea why). Anyway, here's what I do, and it seems to work:1. Log on to your Unity server usi...

Member Since	‎06-07-2004 02:44 PM
Date Last Visited	‎08-18-2017 03:51 AM
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Need "source id" in call center

CME Phone ringing but no inbound call

Re: MWI On & Off Issue