Through the use of the Cisco Voice Portal as part of the Cisco IPCC enterprise environment, you can have an enterprise queue as well as a single skill.
It's a known problem with the sun jvm that is used under webview and jaguar. Call the tac center, they can provide you with the config file parameter changes that resolve this.
if you look in the schema help on-line, and go to the Route_Call_Detail table, then find the RouterErrorCode field, there is a >>, which if clicked on will display all of the possible values for this field.
try using a label like 915019058660**377382, where the first 12 digits are the telephone number and the remaining characters are the auth code.We have this working on Meridians with MeridianLink. We have not tested on Symposium.Steve