Translation route pool full errors logged?

[bill.king]

Does anyone have any suggestions on where I can find a log of "No free routes to send call to Translation Route (ID XXXX)" type of translation route errors? I did a SQL query of the Route_Call_Detail table, but all of the RouterErrorCodes listed there are numeric. Does anyone know an easier way of doing this or know what the numeric RouterErrorCodes correspond to? I need to determine how often we're exceeding the number of available routes. We're on version 4.1.5. Thanks!

[kelly.frigstad]

We check this regularly for the clients where we provide ICM routing service.

To check this look in: router log viewer, the error message is "all labels in use"

Hope this helps.

Kelly Eric Frigstad

AT&T Canada

[shfuchs]

In the RouterErrorCode field, code 274 is the error number for the exhaustion of the translation route pool.

[bill.king]

This is very helpful, but is there a document that outlines all of the error codes and what they correspond to?

[shfuchs]

if you look in the schema help on-line, and go to the Route_Call_Detail table, then find the RouterErrorCode field, there is a >>, which if clicked on will display all of the possible values for this field.

[bill.king]

This is great, but do you happen to know if this list of errors is saved in a file anywhere (PDF, .txt, etc.)?

Bill