About Ismail Khawaja

Ismail Khawaja · 10-31-2017

Hello everyone, Im trying to make a script where i can let the customer record a voice message when all agents are busy. for that i have made one very simple script where i am just recording the voice message, saving it in a variable with type Docu...

Ismail Khawaja · 10-23-2017

Hi everyone, I'm trying to configure auto-answer in finesse with workflows in uccx. im following the below guide: https://www.cisco.com/c/en/us/support/docs/customer-collaboration/finesse/200418-Configure-an-Auto-Answer-with-Finesse.html In its c...

Ismail Khawaja · 07-06-2017

i had an issue that i was receiving timeout errors when using Search and Play for archived recordings. Seraching for a solution for this, i found out that for the Search and Play to be able to search archived calls, it must use the grep function of t...

Ismail Khawaja · 11-01-2017

Hi Chris, I have a the same requirement with a customer and that is exactly what i thought i would do(make another script with a trigger and transfer that caller to the right queue). But the issue is there is no direct transfer(blind transfer) button...

Ismail Khawaja · 10-31-2017

To my understanding i cant use upload step without user authentication step first. and that is not possible in the customer scenario. How will i go about setting up a voicemail? im fairly new to ccx scripting.

Ismail Khawaja · 10-31-2017

Hi Chris, Im using CCX 11. so that means i cant use this method to get the file on my drive. Can you think of any other ways to achieve what im trying to do?

Ismail Khawaja · 10-31-2017

Hello Gergely, Its been a while since the original post but im stuck at the same problem. i made the exact script you have shared in your screenshot but the file doesnt get created. I get the starting tone when i dial the trigger and message is recor...

Ismail Khawaja · 10-23-2017

The only reason for that is that by assigning auto-answer with uccx we can assign the workflow to teams rather than individual agents which is very helpful. because we have a scenario where we need auto-answer configured on some teams and not on othe...

Member Since	‎03-06-2017 04:43 AM
Date Last Visited	‎10-17-2019 12:08 AM
Posts	9

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