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Hello everyone,
Im trying to make a script where i can let the customer record a voice message when all agents are busy. for that i have made one very simple script where i am just recording the voice message, saving it in a variable with type Docu...
Hi everyone,
I'm trying to configure auto-answer in finesse with workflows in uccx. im following the below guide:
https://www.cisco.com/c/en/us/support/docs/customer-collaboration/finesse/200418-Configure-an-Auto-Answer-with-Finesse.html
In its c...
i had an issue that i was receiving timeout errors when using Search and Play for archived recordings. Seraching for a solution for this, i found out that for the Search and Play to be able to search archived calls, it must use the grep function of t...
Hi Chris,
I have a the same requirement with a customer and that is exactly what i thought i would do(make another script with a trigger and transfer that caller to the right queue). But the issue is there is no direct transfer(blind transfer) button...
To my understanding i cant use upload step without user authentication step first. and that is not possible in the customer scenario.
How will i go about setting up a voicemail? im fairly new to ccx scripting.
Hi Chris,
Im using CCX 11. so that means i cant use this method to get the file on my drive.
Can you think of any other ways to achieve what im trying to do?
Hello Gergely,
Its been a while since the original post but im stuck at the same problem. i made the exact script you have shared in your screenshot but the file doesnt get created. I get the starting tone when i dial the trigger and message is recor...
The only reason for that is that by assigning auto-answer with uccx we can assign the workflow to teams rather than individual agents which is very helpful. because we have a scenario where we need auto-answer configured on some teams and not on othe...
