I have two customers have the same problem with the CDR reporting tools. The service stops unexpectedly and the server needs to be restarted to get it working again. They are running ccm 4.0 with latest service releases.Any ideas or comments?
I have a customer with Unity 4.0.4 SR1. They are claiming that Unity is only allowing them to keep the vmail messages for 30 days. I checked the obvious places through the saweb and in bulk edit. I can't see anything related to this. Anyone seen ...
We have a new install with CM 4.0.2a.sr1. IPCC Express 3.5.2 sr1. The phones have the latest phone loads on them 7.1.1. When an agent attempts to log in the process takes about 30 seconds. Then changing to the ready state is the same thing, 30 se...
I've had a few customers ask me if we can create more than just the corporate directory on the phone. Does anyone have something like this in place. I understand how and where the phones get the directory info from. I've looked at the direcrtyxml....
I have a new installation with the operator using Attendant Console. Wheh the AC user attempts to transfer to voicemail using the AC she gets an error sting that the transfer to voice mail failed.I saw something regarding editing the voicemailprofil...
It seems as though we are running in to this problem more and more. Are there good docs out there that I can use to review the configs on the CMs having this problem. Do you use these reporting tools on a regular basis and is it stable? We have al...
As I said in one of the earlier posts. I was in there today and couldn't get data after 3/12. Today is the 15th. I should've been able to get data up 3/14.
As I said in one of the earlier posts. I was in there today and couldn't get data after 3/12. Todais the 15th. I should've been able to get data up 3/14.
As I said in one of the earilier posts. i was in there today and couldn't get data after 3/12. Todais the 15th. I should've been able to get data up 3/14.
We are using 4.0.1.sr2a . I have dug a bit deeper in to this problem. The service does not appear to stop. If we go in to the CDR reporting and analysis tool and try to run a report to the most current date, we get an error saying that data is onl...