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Hello,I need to use Agent State Change API.It is used with a Service App token. App is made by a Licensed Administrator.Any API is working for examle List address books.But in case of Agent state there is 403.In description I found this, bit there is...
Hello,In Solved: Re: Use "Webex Contact Center HTTP Connector" in Functions - Cisco CommunityI got answer, that it is possible use HTTP connector from Functions, not just from Flows.Can you give an exapmle about it? Howto refer to a connector from fl...
Hello,In WebexCC , chanel, Override flow settings is not showing the variables, which are setted to override type.It was working for month!Can you check it please?Regards,Zsolt
Hello,In UCCX we used in SelectResource the Agent (Logged in - Notready) formula to check if there are agents available in the gives Queue,Because in some cases the agent softphone became unavailable.In this case we route the calls to a mobile.Attach...
Hello,I attached: the problem is, that it is not possible make a decision according to Advanced Queue Info.It is the same if the agent is not ready and if talking.But we need to redirect the call, if all agents are in NotAvailable state,Regards,
Hello, yes it is there again !Yesterday it was minning ?!, more than interesting. Yes it was voice channel.And I read it from different topics: just in case o fversion label Live!Is there official announcement about it from Cisco?Regards,
