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Hello @Medizinpark , You can use the Record_audioFileData output variable in the HTTP Request activity to upload the recorded audio to the external third-party server or API. This can be done by choosing the Content Type as File and the Record activi...
Hello @Hunor , the information you ask can certainly be retrieved in Webex CC but I'm not sure if it can all be achieved in a single report -in a user friendly way-, but let's see it one-by-one. To get the complete IVR path of a call (i.e. which Menu...
Hello @Ted S ,There are a lot of examples available in the Digital Channels github page, and the logic between different digital channels is quite similar (i.e. logic of WA can be used in ABM etc.). You can also go through the documentation (e.g. Doc...
@c.georgiou1 I didn't share this Vidcast as even though it -still- works perfectly, it needs to create a complicated workaround of using Webex Connect for authentication. What I shared above is much simpler, if you want the steps, it would be: 1. Cre...
Hello @c.georgiou1 , The logic to achieve this is simple:Create a Global Variable that will basically be False during normal operations and you will turn to True when there is an Emergency and you want to close the business operations.You need to add...
