@RL5901 Details are still being worked on and they will be externalized when available, as admittedly we received a lot of feedback about that tool, but the goal at this date is for the tool to reside in Control Hub, so that it is available to admini...

Hello @RL5901 , you are correct that there is no alternative today after this decommission besides using the Supervisor Desktop. However, Product Management is working on offering an alternative solution that would be available for administrators. We...

Hello @Ramamoorthy Shanmugam , you can find all the information about setting up the Voice Channels for Webex CC in the following guide: https://help.webex.com/en-us/article/2dputx/Set-up-voice-channels-for-Webex-Contact-Center If you still face any ...

@tmessenger  Correct, it's a Team level metric, applying on queues coming from all flows.

@tmessenger  It's a relatively new feature (released on September 2024) and I believe the option was not in Mgmt Portal yes, only in Control Hub indeed.