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@sandreone1 If you want to use Power BI, maybe this URL will also be helpful:https://github.com/WebexSamples/webex-contact-center-api-samples/tree/main/reporting-samples/graphql-powerbi-sample
Hello @sandreone1 ,If I understand correctly, you want to separate a field like 16-09-2026 07:00:00 - 08:00:00 to one column that is day "16-09-2026" an one that is time "07:00:00 - 08:00:00"? That is not possible today in Analyzer, and in general an...
Hello @Medizinpark , You can use the Record_audioFileData output variable in the HTTP Request activity to upload the recorded audio to the external third-party server or API. This can be done by choosing the Content Type as File and the Record activi...
Hello @Hunor , the information you ask can certainly be retrieved in Webex CC but I'm not sure if it can all be achieved in a single report -in a user friendly way-, but let's see it one-by-one. To get the complete IVR path of a call (i.e. which Menu...
Hello @Ted S ,There are a lot of examples available in the Digital Channels github page, and the logic between different digital channels is quite similar (i.e. logic of WA can be used in ABM etc.). You can also go through the documentation (e.g. Doc...
