Hi, we got into the same situation. Additionally, when downgrading a user to a lower rank, in the webinterface all assigned 'Access Control Groups' are being removed. I figured the following SQL query: run sql update enduser set userrank = '5' where userid in ('user1','user2') I tried this with single users successfully without losing the assigned 'Access Control Groups', but I'm not sure what might happen, when I roll this out to all endusers. I definitely would prefer a Bulk Job Solution.
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