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Hi allWe are running uccx 11.6.1 and have many successful agents configured.One particular agent logged a ticket with the following problemAs soon as a call arrives in the queue and is answered it immediately goes on hold. in which case he needs to r...
Hi fellow UCCX techniciansMy call flow script goes something like thisCall comes in plays a prompt, then redirects to a call manager hunt group.When the hunt group dosent answer i send it back to my script via a designated trigger.....My script check...
Hi All
We are using jabber 12.1.1 with call manager 10.5.2.13901-2.
Jabber screen sharing is working fine, however the grant control feature is greyed out.
Is there any way to make this work?
thanks
Hi ThomasI also am requiring to use this feature in the Get reporting statistic step......but i am struggling to get this to work.......the results are being passed to a map variable as you mention, but the returned value via a reactive debug for thi...
there is an application user in call manager which contains all your devices that are allowed to be used in finesse logons... you will see SEPxxxx phones are added you need to add the users jabber phone to this list CSF* or in our case CSFusername......
you say some days, are these busy times? is it reaching the call control group limit? check for errors in rtmt for application aborted messages in the syslog
