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This document is now posted to UCCE Product Bulletins on cisco.com:https://www.cisco.com/c/en/us/products/customer-collaboration/unified-contact-center-enterprise/bulletin-listing.htmlYes, if the new editions of side-channel have any impact, we will ...
Ayush, Whisper Coaching is from the Supervisor to the Agent, and the customer does not hear.If the Supervisor is monitoring a call, and decides to join the call, this feature is usually called Barge-In.
CCE does not support changing the Java major/minor version, such as 1.6 to 1.7.Refer to the product security guide and compatibility matrix for CCE version-specific details.Jim
Hi Kurt,The contact center software would need to be re-installed after the Windows upgrade. In this specific case, where you are upgrading from Windows 2003 which is 32-bit to Windows 2008 which is 64-bit, the Windows installation is basically a wi...
