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- About jalundy
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Member since
08-18-2010
35
Posts
0
Helpful
6
Solutions
Created by
jalundy
in Collaboration, Voice and Video Documents
in Collaboration, Voice and Video Documents
06-07-2018
01:56 PM
06-07-2018
01:56 PM
This document is now posted to UCCE Product Bulletins on cisco.com: https://www.cisco.com/c/en/us/products/customer-collaboration/unified-contact-center-enterprise/bulletin-listing.html Yes, if the new editions of side-channel have any impact, we will update the bulletin again.
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06-06-2017
09:44 AM
Ayush, Whisper Coaching is from the Supervisor to the Agent, and the customer does not hear. If the Supervisor is monitoring a call, and decides to join the call, this feature is usually called Barge-In.
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Created by
jalundy
in Contact Center
in Contact Center
06-06-2017
09:38 AM
06-06-2017
09:38 AM
In CCE 11.6, support for TLS 1.x will be dropped to support new PCI security rules coming into effect in 2018. We have published a Field Notice regarding these coming changes. The audience for this message is mainly OEM partners, which will need to update applications to support the newer TLS 1.2. However, this is of general interest to customers that may have older applications that may rely on the older TLS 1.x that is being dropped. Any applications that touch the CCE database may stop working if the DB driver doesn't support latest TLS 1.2. Customers should inquire with application vendors to be sure applications are updated. Field Notice is published here: http://www.cisco.com/c/en/us/support/docs/field-notices/642/fn64280.html If you want to learn more about this TLS change, there is a pretty good blog from PCI-DSS here: https://blog.pcisecuritystandards.org/migrating-from-ssl-and-early-tls Jim
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Created by
jalundy
in Collaboration Documents
in Collaboration Documents
10-22-2015
12:21 PM
10-22-2015
12:21 PM
CCE does not support changing the Java major/minor version, such as 1.6 to 1.7. Refer to the product security guide and compatibility matrix for CCE version-specific details. Jim
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02-26-2015
08:13 AM
Hi Kurt, The contact center software would need to be re-installed after the Windows upgrade. In this specific case, where you are upgrading from Windows 2003 which is 32-bit to Windows 2008 which is 64-bit, the Windows installation is basically a wipe and replace. So, when you describe an "in-place" upgrade, if your hope is that you could upgrade the Windows and there would be no other impact to the system, that is not the case. Jim
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Created by
jalundy
in Collaboration, Voice and Video Blogs
in Collaboration, Voice and Video Blogs
11-22-2011
11:12 AM
11-22-2011
11:12 AM
UCCE testing with CUCM 8.6(2) will be completed in December.
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Created by
jalundy
in Collaboration, Voice and Video Documents
06-07-2018
06-07-2018
This document is now posted to UCCE Product Bulletins on
cisco.com:https://www.cisco.com/c/en/us/pro...
06-06-2017
Ayush, Whisper Coaching is from the Supervisor to the Agent, and the
customer does not hear.If the S...
Created by
jalundy
in Contact Center
06-06-2017
06-06-2017
In CCE 11.6, support for TLS 1.x will be dropped to support new PCI
security rules coming into effec...
10-22-2015
CCE does not support changing the Java major/minor version, such as 1.6
to 1.7.Refer to the product ...
02-26-2015
Hi Kurt,The contact center software would need to be re-installed after
the Windows upgrade. In this...
Created by
jalundy
in Collaboration, Voice and Video Blogs
11-22-2011
11-22-2011
UCCE testing with CUCM 8.6(2) will be completed in December.
Public Statistics
| Date Registered | 08-18-2010 08:18 AM |
| Date Last Visited | 11-05-2018 08:56 PM |
| Total Messages Posted | 35 |
