This bulletin describes potential performance impacts due to recent microprocessor side-channel vulnerabilities known as “Meltdown” and “Spectre".

As shown in this graphic from Synergy Research Group, Cisco is the market leader in contact center sales in North America, with nearly 20 points more share than our closest competitor as of Q3 CY2017.

According to the most current data available from DMG Consulting, Cisco leads the cloud-based contact center market by a wide margin, with over twice the number of deployed agents as our nearest competitor.

Cisco is pleased to announce availability of Release 11.6 for contact centers operating in the age of digitization. This release further enhances the Connected Digital Experience, enabling companies to deliver contextual, continuous, and capability-r...

Cisco is pleased to announce general availability of its next generation software for contact centers operating in the age of digitization. This release establishes a platform offering a Connected Digital Experience, enabling companies to deliver con...