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As shown in this graphic from Synergy Research Group, Cisco is the market leader in contact center sales in North America, with nearly 20 points more share than our closest competitor as of Q3 CY2017.
According to the most current data available from DMG Consulting, Cisco leads the cloud-based contact center market by a wide margin, with over twice the number of deployed agents as our nearest competitor.
Cisco is pleased to announce availability of Release 11.6 for contact centers operating in the age of digitization. This release further enhances the Connected Digital Experience, enabling companies to deliver contextual, continuous, and capability-r...
Cisco is pleased to announce general availability of its next generation software for contact centers operating in the age of digitization. This release establishes a platform offering a Connected Digital Experience, enabling companies to deliver con...
Hi! The CCBU Product Management team advises that starting with the 10.6 release, contact center products are no longer included in the Collaboration NFR bundle. The FAQ for the bundle explains why. You can still directly order NFR kit for UCCE v11...
Hello Jim-- CVP is not intended or designed for use with UCCX. UCCX comes with its own, built-in IVR capability, so there is actually no need for CVP with UCCX. Regards, Jeff.
