We have an IPCC Express running 3.1 (2). There is one agent in one queue that even though she is logged in and ready does not appear ready from the Supervisor Desktop.Only after the agent is logged out and back in does the agent show up as ready.Rep...

I am working with IPCC 3.1(2) and have built a script that is using the Get Call Contact Info. The calling number has a corresponding script variable named "CallingNumber". The ANI that is coming in is 10 digits in length. The script is working an...

3640 12.2(11)T The unit is registered with the primary and secondary CCM, but it does not down load the config from the callmanager. According to the docs I should be able to use the ccm-manager config-download server <ip-address command to specify ...