I'm attempting to change an agent's state to not ready (with aux code) in a UCCE environment. The agent's state successfully changes to not ready but without the aux code we were trying to use. We can see in the CTI server logs below that the aux code is coming through but we are encountering a different error regarding the field length and the agent's instrument ID, pointing to an issue with the floating field in the change message. Is there anything that I can check while encoding this string to a floating field or a field ID I need to make sure I'm using or something else I can check into to make the aux code change like expected? Could it be linked to the decode error in the log below? 19:07:20:240 cg16a-ctisvr Trace: Decode string length error: element "AgentInstrument", strlen 7, fieldlen 9 ("1234567").
19:07:20:240 cg16a-ctisvr Trace:
19:07:20:240 cg16a-ctisvr Session 17: MsgType:SET_AGENT_STATE_REQ (InvokeID:0x59 PeripheralID:5555 AgentState:NOT_READY
19:07:20:240 cg16a-ctisvr Session 17: AgentWorkMode:AWM_UNSPECIFIED NumSkillGroups:0 EventReasonCode:42 ForcedFlag:0
19:07:20:240 cg16a-ctisvr Session 17: AgentServiceReq:0 AgentInstrument:"1234567" AgentID:"1717171" )
... View more
Is there any tool/API that can be used to simulato users/agents in a UCCE environment? We have UCCE 10.5 in our lab, with just 10 users (license). This user count is enough for us to develop and test our applications. We write applications that CISCO customers with UCCE use in call centers. These customers have upward of 30,000 users or agents. We would like a way to test our application against higher number of users/agents. Is there any tool that can used for such simulation?
... View more