HiDoes someone know, what's the exact meaning of the field "Direction" within the Agent_Real_Time table?The description within the database schema handbook's from UCCE 8.5 up to 10.5 and also the template help of the Agent Real Time Stock report decr...

HiHow I can change the datasource of the STOCK value list "Agents" into a productive CUIC 10,0 system environement, where I can't delete the reports, the report definition and the existing value list.?Soemone has choosen the wrong datasource while im...

HiI'm trying to format some grid reports to fit better for wall-screens.How can I define the format to display a service level value 0.8 as 80% (without a comma) and a time in queue value 90 as 01:30 (mm:ss without hh)?There is a Format "Custom" with...