Direction within Agent_Real_Time table

[alucy]

Hi

Does someone know, what's the exact meaning of the field "Direction" within the Agent_Real_Time table?

The description within the database schema handbook's from UCCE 8.5 up to 10.5 and also the template help of the Agent Real Time Stock report decribes the following:

1 = In, 2 = Out, 3 = Other In, 4 = Other Out/Direct Preview

I'm basically interested about the personal line and I would like to know, what's the criteria to have a basic and an other value for In and Out.

Thank's

André

[Geevarghese Cheria]

Hi Andre,

   After referring to the TAC case which you have opened.

Derived from: Agent_Real_Time.Direction.

The direction of the call that the agent is currently working on:

• NULL = None
• 0 = None
• 1 = In
• 2 = Out
• 3 = Other In
• 4 = Other Out/Outbound Direct Preview
• 5 = Outbound Reserve
• 6 = Outbound Preview
• 7 =Outbound Predictive/Progressive

Reference - Current Fields in the Agent Queue Real Time Grid View

Thanks and Regards,

Geevarghese