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I have a fully functioning script that is currently being used. the calls stay in a queue loop playing recorded prompts while on hold until an agent is available to take the call. The customer is asking if while the caller is on hold in the queue l...
I have a recordPrompts.aef file that I actually found on one of these forums. I have it uploaded and all the recorded prompts for within this script. I have a trigger set up for this script. I am able to call it enter my pin and enter a new prompt...
After upgrading our CUCM, Unity and PLM servers from 10.5.1 to 10.5.2 we are getting reports that the model 7965 phones are not disconnecting calls. They use headsets and a third party program is used to dial calls. This is happening to all phones a...
I attempted to use the Get Digit string however it is automatically looking for you to enter a digit. I want it to be optional; so if the caller wants to hold for an agent to become available then they can, or if they want to enter a digit then they...
Here is the link to the thread that I found for recording prompt script.
https://supportforums.cisco.com/t5/contact-center/uccx-script-to-record-a-prompt/m-p/2964054
I am also attaching the script that I am working off of. There is no reference ...
I have the same Warning: DNS Unreachable on my Unity server. I ran the show network eth0 and it shows the correct DNS servers and both are pingable from Unity. I recently upgraded from 10.5.1 to 10.5.2
I ran the utils diagnose test. See the below ...
