Hello Everyone, My aim is when someone connected the agent , agent make a blind transfer(to another application for payment) with using configured task button and then customer will return the same agent , so i added two action on the same button ; first action to make a transfer and second one is to change agents state to not ready(agent should be not ready during this time. No calls should be come to the agent) Transfer action is working but second action(make agent state not ready) is not working . Can someone help me about this problem ? Can i do that with this way or other way ? Thanks.
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Hi Hussain, Thank you for your reply, Example call ; Call From Motorola Motorola dn 12500 Motorola dial 90543....... Call matching dial-peer voice 5004 voip firstly after that matching with dial-peer voice 14 voip regarding to called number 0543........(gsm) with destination-pattern 90[2-8]......... We want to restrict jsut GSM call from Motorola , we want to call emergancy for exmpl. dial-peer voice 11 voip description TELESIS_emerg_call preference 1 destination-pattern 91.. session protocol sipv2 session target ipv4:10.10.230.252 voice-class codec 1 dtmf-relay sip-notify no vad Meanwhile if i apply traslation-rule in first dial-peer (dial-peer voice 5004) i will be restrict all call from 12...
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