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Dear all
Good day
I have developed a script to evaluate call center agents. The script is connected to DATEBASE.
First DB write was developed and test successfully. I was able to update the datebase table “ agentsurvey”
Second DB read was developed a...
Dear all
Good day
I have an idea to create IVR options with a list of several services to a customer. Once the customer chooses from the option, she/he will be asked to enter her/his identification number which will be matched with the stored on...
Dear all
I would like to know when I should use a separate TFTP Server!
I have a cluster with two servers, one publisher and one subscriber! these two servers being used as TFTP servers. I would like to know when I should use a sperate TFTP serv...
Hi Guys
I would like to know if is possible to restrict using FAC for a specific Cisco IP Phone. For example, there are two IP Phones A and B and there are two FACs ( 1111 and 2222). I want to make IP Phone A just accepts this FAC (1111) and IP Ph...
Hello guys
I have created a script that allows a supervisor of a contact center to open and close the queue during emergency. I will explain the scenario as follows:
The supervisor calls into the script with a particular extension and if my resu...
thank you for your help and suggestion
I though I may use the directory as my cucm already is connected to it.
I will keep you updated and if any one has a sample script, please share it here.
Regards
Ahmed
Thank you
yes as far as I know that at 1250 or above, it is recommended to have a sperate TFTP server. As I have only to UCSs ( one for the publisher and the other one is for the subscriber) I will Install in each UCS new server as TFTP server. Ho...
