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Miguel E Castillo Torres
Cisco Employee
Cisco Employee
Member since ‎04-02-2018
Online
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  • 46 Posts
  • 5 Solutions
  • 10 Helpful votes Given
  • 113 Helpful votes Received
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Certifications
Generative AI Collaboration White Belt 2024
Data Science @Cisco Generative AI Green Belt 2024
Webex Insider User Group
Implementing Cisco Collaboration Applications
ONEx Agile Fundamentals
Understanding Cisco Collaboration Foundation
BCS 3.0 Delivery Enablement
Support Services Engineer Green Belt
CX Baseline Training
Data Literacy @Cisco Green Belt
Data Literacy @Cisco Green Belt
Data Science @Cisco Green Belt
Data Science @Cisco Green Belt
Cisco Certified Specialist - Collaboration Applications Implementation
Cisco Certified Network Professional Collaboration (CCNP Collaboration)
Cisco Certified Specialist - Collaboration Applications Implementation
Cisco Certified Specialist -Implementing Cisco Collaboration Applications
Cisco Certified Specialist - Collaboration Core
Cisco Certified Specialist - Collaboration Core
Cisco Certified Specialist - Collaboration Core
Cisco Certified Specialist - Collaboration Core
Cisco Certified Specialist - Collaboration Core
Cisco Certified DevNet Associate
Cisco Certified DevNet Associate
DevNet Class of 2020
Cisco Certified DevNet Associate
Developing Applications and Automating Workflows using Cisco Platforms
Understanding of Cisco Collaboration Devices and Video Network Devices
CCNA
CCNA
CCNA
CCNA
CCNA
Cisco Certified Network Associate Collaboration (CCNA Collaboration)
CCNA
Cisco Certified Network Associate Collaboration (CCNA Collaboration)
CCNA
Cisco Certified Network Associate Collaboration (CCNA Collaboration)
CCNA
Cisco Certified Network Associate Collaboration (CCNA Collaboration)

User Activity

How Do I Set or Reset My Voicemail PIN on Cisco Unity Connection

02-16-2025
In this short article I show how can you set or change your Voicemail PIN either if you are using an IP Phone, Jabber or Webex with UCM Calling.   Log in to this URL from your browser while you are on your corporate network: http://<Cisco Unity Conn...

Troubleshoot Push Notifications (APNS) not working

10-17-2022
IntroductionPrerequisitesRequirementsComponents UsedBackground InformationProblem: Network connectivitySolutionProblem: CertificatesCloud Onboarding fails due to bad certificates.Problem: Onboarding webpageSolutionProblem: Calls not reaching the Jabb...

Troubleshooting Services Not Starting on Cisco IM & Presence Server

05-09-2021
IntroductionThe States of a serviceIdentifying the problemServices remaining on starting stateSpecific services not startingNetwork services not startingA Cisco DB not startingCisco Intercluster Sync Agent not startingPresence Engine not startingCisc...

Troubleshooting IM&P Presence Topology shows services as UNKNOWN

04-13-2021
IntroductionThe IssueServices Shown their status as UnknownWhat actions require to be taken?Logs required for troubleshootingWhat to expect in the logs: Introduction The purpose of this document is to provide troubleshooting insight into a well-know...

Troubleshooting IM&P connectivity with an External DB

12-16-2019
The purpose of this document is to troubleshoot problems where the connectivity between the IM&P Server and the external DB fails. Symptoms The following error is commonly seen:  The following connections between the IM and Presence Service node and...
Community Statistics
Member Since ‎04-02-2018 10:30 AM
Date Last Visited ‎04-25-2025 01:24 PM
Posts 46
Total Helpful Votes Received 113
Helpful Votes Given To