About Miguel Castillo (miguecas)

Miguel Castillo (miguecas) · 10-17-2022

IntroductionPrerequisitesRequirementsComponents UsedBackground InformationProblem: Network connectivitySolutionProblem: CertificatesCloud Onboarding fails due to bad certificates.Problem: Onboarding webpageSolutionProblem: Calls not reaching the Jabb...

Miguel Castillo (miguecas) · 05-09-2021

IntroductionThe States of a serviceIdentifying the problemServices remaining on starting stateSpecific services not startingNetwork services not startingA Cisco DB not startingCisco Intercluster Sync Agent not startingPresence Engine not startingCisc...

Miguel Castillo (miguecas) · 04-13-2021

IntroductionThe IssueServices Shown their status as UnknownWhat actions require to be taken?Logs required for troubleshootingWhat to expect in the logs: Introduction The purpose of this document is to provide troubleshooting insight into a well-know...

Miguel Castillo (miguecas) · 12-16-2019

The purpose of this document is to troubleshoot problems where the connectivity between the IM&P Server and the external DB fails. Symptoms The following error is commonly seen: The following connections between the IM and Presence Service node and...

Miguel Castillo (miguecas) · 01-27-2022

Hello there! Verify that the AuthZ keys are the same on all the CUCM+IM&P nodes of the cluster with these commands: show key authz signingshow key authz encryption If they are not the same, run these commands on the CUCM Publisher set key regen aut...

Miguel Castillo (miguecas) · 01-27-2022

Hi Narinder, Given the situation you are mentioning, I would suggest checking the following: 1. What is the call flow? 2. Are only Jabber devices experiencing this issue? Do you have IP Phones to check? 3. Do you have call recording enabled? If yes...

Miguel Castillo (miguecas) · 01-15-2022

Hi Yasir! Try a restart of these services: Cisco CallManager Serviceability RTMTCisco RTMT Reporter Servlet Cisco Trace Collection Service Cisco Trace Collection ServletCisco Tomcat Verify connectivity between the Windows machine where RTMT runs ...

Miguel Castillo (miguecas) · 09-14-2021

Hi, As you mentioned, the problem seems to reside on the server unable to process and generate the ONE-TIME-PASSWORD. I would suggest checking the CLI outputs of utils imdb_replication status from both IM&P nodes, as it looks there is an issue with...

Miguel Castillo (miguecas) · 05-09-2021

This is a duplicate of this: https://community.cisco.com/t5/collaboration-applications/jabber-12-9/m-p/4387743 Only Administrators can add and remove moderators for a chat room in Jabber, and not someone by him/herself. In order to change the gro...

Member Since	‎04-02-2018 10:30 AM
Date Last Visited	‎06-07-2023 12:03 AM
Posts	45
Total Helpful Votes Received	112

User Statistics

User Activity

Troubleshoot Push Notifications (APNS) not working

Troubleshooting Services Not Starting on Cisco IM & Presence Server

Troubleshooting IM&P Presence Topology shows services as UNKNOWN

Troubleshooting IM&P connectivity with an External DB

Re: Jabber OAuth on Windows "Cannot sign in" error

Re: no Audio for 30 seconds when transferring calls via jabber 14.0.1

Re: Unable collect logs from RTMT

Re: Jabber 14 Android MRA login to IM problem

Re: Jabber Admin