About Oleksii Stepanenko

Oleksii Stepanenko · 01-21-2016

Hi! Is there any option in UCCX that allow agent stay in ready state for chat\e-mail after Chat No answer event? For voice contact is System Parameters Configuration -> Agent State after Ring No Answer*. Is it exist some like this option for chat\e-m...

Oleksii Stepanenko · 08-16-2016

What if compare not at the beginning of the day, but at end of day, when agent shift is ended. Will CUIC and Finesse show the same statistic? Do you use stock report in CUIC? Please, be aware of comparing exactly _handled_ calls. Because usually rep...

Oleksii Stepanenko · 08-16-2016

Hi Joseph! You can find current utilization of IVR ports in UCCE Script Editor- Real-time Data. Select Service and you will see your IVR's service statistic. Also, you can find stat in database. Please see on table awdb.Peripheral_Real_Time and hd...

Oleksii Stepanenko · 08-15-2016

Hi! Try to change Play Monitoring Notification Tone To Observed Target and Play Monitoring Notification Tone To Observed Connected Parties in CUCM Service Parameters as described Here

Oleksii Stepanenko · 08-07-2016

Hi Abdullah! Does configuration on both UCCE same? When you import script there should be exist calltype, skillGroup, TrRoute, etc that used in script. Maybe system is trying to check your imported script and hangs because new UCCE doesn't have eno...

Oleksii Stepanenko · 07-29-2016

Hi! If you use UCCE - you can get this data from TCD table. So, all you need is: create SQL stored procedure + custom report (on CUIC Premium) and import it to your CUIC Standard.

Member Since	‎03-19-2012 05:15 AM
Date Last Visited	‎02-16-2018 02:57 AM
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Chat no answer | Social miner chat | UCCX

What if compare not at the

Hi Joseph!

Hi!

Hi Abdullah!

Hi!