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Hello All,
We currently run Cisco Contact Center Express, version 10x. Our organization has several call centers that are open 24/7. What does your organization do when no agents are logged in or Ready? We have some call centers that are patient faci...
Morning, I need some assistance with an SQL Query. We are trying to determine what FXS ports have not been used and can possibly be re-purposed for other analog devices.
I see in RTMT the counters for Calls Completed, but I am trying to get this inf...
Hello! I am running Unity Connection 8.6, using VMWare, in my home lab. When I try to upload a greeting to my System Call Handler, I get the following:Unable to save recording due to SSL Certificate error. Would you like to accept the SSL certificate...
As indicated earlier, the Device Pack the updates the CUCM database so it should be applied to all CUCM servers. As Aeby stated, reverting the values under Device Defaults before the cluster reboot is important if you plan on not upgrading the firmwa...
Thanks Anthony. That definitely helps determine if any calls have gone through a specific port or group of ports.
I can continue to use RTMT, but for any ports that report "0" Call Completed I can use the query above. Since resetting a FXS port cause...
Wanted to update the post. I installed 8.5.1 on a new virtual machine and can upload a greeting successfully therefore, I will use this VM to continue my CCNP studies. In the event anyone has any suggestions I will keep the 8.6.2 machine to see if th...
