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Lalo Nunez
Level 1
Level 1
Member since ‎02-09-2012
‎07-30-2020
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  • 10 Posts
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  • 5 Helpful votes Received
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UCCX - What happens when no agents are logged in or "Ready"

02-15-2017
Hello All, We currently run Cisco Contact Center Express, version 10x. Our organization has several call centers that are open 24/7. What does your organization do when no agents are logged in or Ready? We have some call centers that are patient faci...

SQL Query

12-29-2016
Morning, I need some assistance with an SQL Query. We are trying to determine what FXS ports have not been used and can possibly be re-purposed for other analog devices. I see in RTMT the counters for Calls Completed, but I am trying to get this inf...

Cisco Unity Connection 8.6 - Cannot Upload Greeting

04-28-2014
Hello! I am running Unity Connection 8.6, using VMWare, in my home lab. When I try to upload a greeting to my System Call Handler, I get the following:Unable to save recording due to SSL Certificate error. Would you like to accept the SSL certificate...
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Member Since ‎02-09-2012 06:06 AM
Date Last Visited ‎07-30-2020 06:04 PM
Posts 10
Total Helpful Votes Received 5
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