04-28-2014 07:16 AM - edited 03-19-2019 08:08 AM
Hello! I am running Unity Connection 8.6, using VMWare, in my home lab. When I try to upload a greeting to my System Call Handler, I get the following:
Unable to save recording due to SSL Certificate error. Would you like to accept the SSL certificate for this session and attempt to save the recording again?
When I choose OK I receive:
Failed to record name
I visited the above site and tried importing the certificate into both Firefox and IE, but that did not seem to work. I also looked into Cisco Bug ID CSCto92753, but that also did not work. I looked at the Java Console Log and did a search for "access denied":
com.cisco.unity.mediamaster.MMApplet.stop() - Exception while saving preferences: access denied ("java.io.FilePermission" "C:\Users\Lalo\.cisco\unity\mediamaster\mm.properties" "read")
I modified my java.policy file to include the below, but I get the same error:
grant codeBase "file:${{java.ext.dirs}}/*" {
permission java.security.AllPermission;
permission java.io.FilePermission "C:\Users\Lalo\.cisco\unity\mediamaster\mm.properties", "write";
};
At this point and I am stuck. Thanks in advance for reading my post and for your assistance.
Cisco Unity Connection version: 8.6.2ES120.24901-120
Windows 7 Enterprise 32-bit
Browsers: Firefox 28.0 and IE 9
Java Version 7 Update 55 (Also tried Java Runtime Environment 1.6.0.39)
06-22-2015 07:51 PM
Same here. Play back via computer doesn't work, but playback via phone did.
In Unity Connection 9.1.2
06-30-2015 03:27 PM
Thanks For yours Workaround!
It worked fine for CUC 10.5!
08-04-2015 01:26 PM
Thanks.. it worked for me :)
02-16-2016 02:12 PM
Thanks man, this worked great in 10.5.2. I can't believe Cisco is still using this awful applet after nearly a decade... this should not be such a pain.
02-23-2016 03:48 PM
Thank you! Your workaround helped me out greatly!
I got mine to upload successfully by doing what you suggested - 10.5.
07-27-2016 11:24 PM
Thank you!
Your workaround helped me out greatly!
12-21-2016 02:38 PM
I'm having problems with the new Audiotext manager and this workaround just saved my bacon! Nice one!
01-18-2017 03:19 PM
Thank you for your contribution!
I just wanted to share that I was having similar issues on 10.5. The problem was corrected by adding the affected Unity Connection IPs to IE's Compatibility View Settings. This cleared it up.
08-05-2015 07:51 AM
This worked for me:
Playback via Phone and press play to play audio. Then save while the audio is playing.
Unity Connection 10.6
06-04-2017 10:57 AM
Hi, I had this problem as will. I have played the music with phone and then hit the save button and it worked.
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