We currently run Cisco Contact Center Express, version 10x. Our organization has several call centers that are open 24/7. What does your organization do when no agents are logged in or Ready? We have some call centers that are patient facing and need to be answered in the event of the above situation.
Some of our non-critical call centers redirect to a voicemail in this situation. I also see where some organizations forward to a third party service.
Just looking for ideas and to see what others are doing. Thanks in advance!