I have a callback script and have a question. When it gets to the place call to the callbackscript trigger it will go to successful even though someone in the callback csq has not gone ready yet. In reactive debug ill watch it keep bouncing back to the wait_for_agent_callback tag as that is listed for this menu step in the timeout and unsuccessful. When the agent goes ready it completes the call back and all works fine. My main concern is the limitation on steps. So if someone requests a callback and i only have that 2 second delay it will eventually reach the max 1000 steps right and caller will never get the automated callback correct? Is there a best practice to deal with?
To add an update i have done some further testing leaving a call waiting on a callback for an extended period of time and it never fails. So i am unsure if what i see when doing reactive debugging and what is actually occurring is different as i'd expect how it keeps stepping in the reactive debug to eventually lead to too many steps?
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May be a dumb question. I have uccx scripts and i want to handle exceptions. I'd like to capture the exception message and put in a string variable for later use. When i look at the on exception goto step it appears that you would be able to do that with the save root cause (optional) portion. I have tried every variable type and it does not see in the drop down. Is there a way to do this??? I only want to use the exception message to persist somewhere else so i may review later.
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