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Hello,
I have a situation which I'm struggling with and can't figure out.
There's a call center application with a CSQ set with an automatic 30 seconds WORK state after answering a call.
The weird behavior is that :
- if there's no call waiting in th...
Hello,
I have a customer who have mandated us to build a Contacter Center CSQ and scripts with 2 levels of CSQs. The agents "in" the primary queue are supposed to answer all the calls and only when callers have been waiting too long in the first queu...
Hello everyone,
So since CMS 2.1, with the appropriate license, it is possible to stream (PUSH) from the CMS to a streaming service or video encoder using RTMP.
Is it possible to do the opposite ? Get a streaming service using RTMP to stream into a v...
Hello Chris,
I finally solved this issue.
In the end the agent was able to change their status but the call was not delivered.
And the problem was... bug CSCvh53945
https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvh53945/?reffering_site=dumpcr
...
Hello,I was going through the documentation, for example this one.
What I do not understand is that according to this diagram, the agent is in "work", and using finesse he/she places himself/herself in "ready" status. The agent is switched to the "...
Hello,
Well cleaning the Agents telephony unsupported features (putting back the Maximum Number of Calls to 2 and setting the DN of agents only once in one partition), apparently did not solved the issue.
I'm still puzzled about what could be the iss...
I didn't questioned the deployment which had been in prod for years, but as I dug deeper, I found out that the customer's telephony configuration of agents matches several of the unsuported configurations for agents phones listed in the release notes...
Sorry if my answer was confusing but no, the problem is the same. What I meant is that I confirmed that the "Delay" object was set to "interruptible" and that making some tests, when switching from "not ready" to ready the call on hold during the del...
