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We are currently trying to produce reports that involve displaying reason codes for logoff and changing agent state. We have one of our development team working on this for us and we can see within the CRA database where the agent changes state or l...
I had the same issue, the business said that callers should hear ring tune when transferring calls. So I put in a 1,2 & 3 ring ULaw file, they can't tell the difference and it works well. Hope that helps!
Hello,I've discosvered that there is a way of resolving this: Firstly, in Attendant console > settings, click enable trace.Then to view log: C:\Program Files\Cisco\Call Manager Attendant Console\logs and open the "acclient.txt" file. This is a trace ...
Hello, what make fax machine are you using, as I recently had issues with Samsung faxes ....... apparently they aren't made for VoIP networks, not that it says that anywhere when you purchase !
