Heads Up :
The post you are writing will appear in a public forum. Please ensure all content is appropriate for public consumption. Review the employee guidelines for the community here.
Has there been any update of the JAWS script for Jabber for Windows since version 332 back in 2017? Still no support for JAWS versions 2018 and 2019? Why isn't this being given priority?
We sometimes receive trouble tickets from our UCCX Agents indicating that they sit in the Ready status for several minutes while seeing in Finesse that calls are waiting in queues.- We have looked at this as it occurs, and can see the same waiting qu...
Our company has adopted an open concept work environment, and we are also widening our support for Jabber softphones. If a softphone user is on a call while their laptop is wired to the LAN - then they want to physically move to a focus booth to tak...
Hello Moshtabaa, sorry but no, this was never resolved in 11.6.2. I'm hoping that when we upgrade to UCCX 12.5(1) later this month this issue will be behind us.
We are on 11.6.1: admin:show version activeActive Master Version: 11.6.2.10000-38Active Version Installed Software Options:ciscouccx.1151SU1.ES01.20.copciscouccx.VMwareTools2016V2.copciscouccx.1162.ES05.9.cop I shudder to imagine what a TAC case for ...
