I'm using UCCX Version 12, with pub and sub. The issue at hand is that the number of agents in a collection differs between two servers. For instance, the count of agents in the Support collection is 88 in the pub server and 141 in the sub server. I'...

Hi DearsCisco Jabber MRA login is not working on some internet connections, but when I change to the other provider, it works.some providers block XMPP protocol, Is there a solution to this problem?  

hiwe have uccx11.6.2 and socialminer 11.6.2 for webchat,  but we have a problem, sometimes the agent get red error with this subject: An error occurred while joining the chat room and he receives up to 13 concurrent chats while we have configured the...

hello guyswe have a problem with cisco mediasense 11.5, when i listen the recorded files, the customer and agent voice isn't sync and Back and forth, I noticed this problem is exacerbated when there is silence between the client and the agent, How sh...

Hi DearsI want to make cluster of expressway e & c , for the C servers, i done have any problem, and they clustered, but when i want to cluster the e servers, they can't cluster together, and it showing error on cluster of expressway e:certificate: i...