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Finesse Chat and Workflow

Hi,

with our team we are implemented a Finesse web Chat integrating UCCX an SocialMiner (both versions are 11.0). Is there any chance to activate the finesse workflow when a new chat request arrives? Our goal is to send an HTTP post request to an external server with all the field that the customer has filled out in chat form.

Thanks.

Regards.

1 Accepted Solution

Accepted Solutions

dekwan
Cisco Employee
Cisco Employee

Hi Antonino,

Unfortunately not. The Workflows are just for voice calls.

Thanx,

Denise

View solution in original post

1 Reply 1

dekwan
Cisco Employee
Cisco Employee

Hi Antonino,

Unfortunately not. The Workflows are just for voice calls.

Thanx,

Denise

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