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Hi,We have a customer looking at HCS CC but all of their agents are on Chromebooks. What is the recommendation with respect to Agent interface for WebRTC support? I guess we could get them to use Jabber and deploy Jabber SDK for Web (WebRTC) presenta...
Hi,Can we use webex cloud connected audio or TSP to offer both the audio conferencing piece but also the web and video conferencing piece as well?It's there any way to bundle any of these offers with CUWL Pro?
Many thanks Srini! the design guide puts that in writing. looks like ive got a solution!Worst case though - if the agent connect isnt great, can they fail over to Remote Agent (Extend and Connect) for voice and leave agent finesse etc on the webpage?
Thanks Srini,sorry for delayed response, was trying to qualify this a bit better.REM sounds like a good fit but im getting conflicting info. the wiki seems to say chrome webrtc is not supported for REM agents:Unified CCE Solution Compatibility Matrix...
Hi Srini,any chance you can share these slides with us where it shows exactly what is and whats not allowed?If i understand correctly, are we saying CUBE functionality (the router CLI version) wont be supported on SRST gateways going forward? what ab...
