About Kamran Khan is at Cisco

Kamran Khan is at Cisco · 09-05-2016

Hi,We have a customer looking at HCS CC but all of their agents are on Chromebooks. What is the recommendation with respect to Agent interface for WebRTC support? I guess we could get them to use Jabber and deploy Jabber SDK for Web (WebRTC) presenta...

Kamran Khan is at Cisco · 08-12-2014

Hi,Can we use webex cloud connected audio or TSP to offer both the audio conferencing piece but also the web and video conferencing piece as well?It's there any way to bundle any of these offers with CUWL Pro?

Kamran Khan is at Cisco · 10-04-2016

Many thanks Srini! the design guide puts that in writing. looks like ive got a solution!Worst case though - if the agent connect isnt great, can they fail over to Remote Agent (Extend and Connect) for voice and leave agent finesse etc on the webpage?

Kamran Khan is at Cisco · 10-04-2016

Thanks Srini,sorry for delayed response, was trying to qualify this a bit better.REM sounds like a good fit but im getting conflicting info. the wiki seems to say chrome webrtc is not supported for REM agents:Unified CCE Solution Compatibility Matrix...

Kamran Khan is at Cisco · 09-05-2016

Ah, I didn’t realize that. Whats the solution then in that case?

Kamran Khan is at Cisco · 09-02-2016

Thanks. Is that referring only to ISR 4K or does that statement also impact ISR G2?

Kamran Khan is at Cisco · 09-02-2016

Hi Srini,any chance you can share these slides with us where it shows exactly what is and whats not allowed?If i understand correctly, are we saying CUBE functionality (the router CLI version) wont be supported on SRST gateways going forward? what ab...

Member Since	‎01-27-2014 02:30 AM
Date Last Visited	‎08-01-2018 02:27 AM
Posts	94
Total Helpful Votes Received	1

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Jabber SDK for HCS CC on Chromebook

Webex TSP/CCA

Re: Jabber SDK for HCS CC on Chromebook

Re: Jabber SDK for HCS CC on Chromebook

Re: Jabber SDK for HCS CC on Chromebook

Re: CUBE and SRST

Re: CUBE and SRST