Alberto, Can you clarify TAPI support or do you mean Click to Dial? I understand not supporting the TAPI technology as it is a dying technology. As Dave mentioned, Click to Dial should be some sort of minimum. We get daily downloads for Call Ctrl to be used in conjunction with UC320, but we have to send them away. We also get Cisco's employees looking for an external solution. Everyone is asking where Click to Dial support is, the Phone System exists, the precursor to UC320 (SPA9000) supported Click to Dial, the Click to Dial software exists. I do not understand not wanting to support this great technology. Thanks, Steve Wofford ... View more

This is most likely an Exchange issue. Try to enable SMTP Relay, which is disabled by default, on your exchange box. http://www.petri.co.il/authenticated-or-anonymous-smtp-relay-with-exchange-2007.htm Steve Wofford www.uctrlit.com/CallCtrl Call Manager for SPA IP Phones ... View more

Andrew, To provide a bit more detail and to the post Christopher posted, TAPI is a function of Windows, so it really has nothing to do with the UC320. Call Ctrl basically does what TAPI provides as a Windows application. TAPI is a dying technology and looked at implementing it within Call  Ctrl, but TAPI is difficult to work with. We implemented hot key  solution which will enable a user to dial from any application. We chose  this route because not all applications include TAPI support. Call Ctrl was developed for the SPA300, SPA500 and SPA900 IP Phones regardless of phone system or service used. Right now Call Ctrl will not work with the UC320 due to the lockdown mechanisms on the phones. Call Ctrl requires access to the http:// < I would download a trial that way you will recieve an email when we do get this figured out. Feel free to call or email if you have any questions. Steve Wofford www.uctrlit.com/CallCtrl Call Manager for SPA IP Phones ... View more

Good to hear a VP getting involved and a good place for me to jump in... My company developed Call Ctrl Call Manager, a Windows call manager for the SPA300, SPA500 and SPA900 series of IP Phones. http://www.uctrlit.com/CallCtrl As you well know the UC320 supports the SPA300 and SPA500 Series IP Phones. Since Call Ctrl talks with the SPA IP Phones directly, it can run under virtually and pbx. Call Ctrl shares some of the Cisco IP Communicator features, but can fill some of the gaps when the Cisco IP Communicator is not viable. This is found in mixed enviornments, hosted (RingCentral) and SIP-compliant (non cisco, such as Asterisks, 3CX). Call Ctrl allows Windows users to perform nearly all phone function from the desktop and application use everyday. For example, there is Click-to-Dial, Redial, Directory, Speed Dial, Drag and Drop Transfer, Drag and Drop Conference. Call Forward, DND, etc. All available from the desktop which exponential increase the phones features. You can initiate a call from Outlook, Internet Explorer, FireFox, or any Windows application for that matter. We even had on client who had a Unix system and allowed them to call patients from thier Windows based unix terminals. As Mark suggested there are many SIP Clients or what are referred to as Soft Phones. A couple you can try are: - SIP Communicator - sipek - http://blog.voipsupply.com/free-sip-softphone-roundup - google SIP SoftPhone for even more We are currently testing the UC320. You can contact our support/sales from our web site and we can get a trail/demo of our latest release that should support the UC320 w/o much of any problems. As of today, we have not offically released to the public, but will in a matter of weeks. Thanks, Steve Wofford www.uctrlit.com/CallCtrl Call Manager for SPA IP Phones ... View more

Matt, I wish I could provide a better answer and a way to do this on the phone directly... How we typically do this requires Call Ctrl which allows you to transfer/conference to Speed Dial, Redial, Directory and even manual number entry. This is software that runs on the users desktop and functions as a click to dial and a complete call manager for the SPA300, SPA500 and SPA900 IP Phones. Steve Wofford www.uctrlit.com/CallCtrl Call Manager for SPA IP Phones ... View more

JG, Do you know if they are running the phone under SIP? If they run under SIP I know Call Ctrl will work directly w/ the SPA525G over the network. http://www.uctrlit.com/CallCtrl Steve Wofford www.uctrlit.com/CallCtrl Call Manager for SPA IP Phones ... View more

Marcio, The only CUCM alternative available would be Call Ctrl Call Manager: http://www.uctrlit.com/CallCtrl Call Ctrl supports all the SPA IP Phones which in clude SPA500, SPA300 and SPA900. It is required the are running in SIP mode. Our latest release supports the phone directly so it doesnt matter what type of pbx you have. If you have any problems contact our support. Steve Wofford www.uctrlit.com/CallCtrl Call Manager for SPA IP Phones ... View more

John, I believe I replied to your previous post, but Call Ctrl will working w/ the SPA9000, UC320, but we now support the phone directly. If you have a SPA900, SPA500 or SPA300, Call Ctrl will support it. As long as it runs under a SIP-compliant. Give us a shout and can take a quick look into your problem and will most likely require a little troubleshooting and tweaking your setting to get everything in sync. Steve Wofford www.uctrlit.com/CallCtrl Call Manager for SPA IP Phones ... View more

John, The developer of Call Ctrl here... Should have seen this post earlier or you could have emailed us. Sorry to hear of your problems trying to get Call Ctrl working w/ your SPA9000. I can say that we have never seen this, but would like to find out what the problem is and would like to help where we can (even though we do not usually support the phone system directly). Does this problem exist on either phone or just one? Are the latest version of firmware on the SPA9000 and SPA Phones? Have you tried to do a factory reset on any? If you can contact our support via http://www.uctrlit.com/CallCtrl and will take a look at your configuration files for the SPA9000 and SPA Phones. Thanks, Steve Wofford www.uctrlit.com/CallCtrl Call Manager for SPA IP Phones ... View more

John, Randall is right that Call Connector is not supported, but there is a 3rd party click-to-call solution that Cisco helped guide. My firm developed a click-to-call and Call Connector alternative. Call Ctrl Call Manager. Call Ctrl was developed for the: - Cisco SPA500 Series IP Phones (supported on the UC320) - Cisco SPA300 Series IP Phones (supported on the UC320) - Linksys SPA9X2 Series IP Phones Call Ctrl supports the phones directly regardless of pbx, as long as it is SIP-compliant which the UC320 is. Originally developed for the SPA9000 (the UC320 predecessor) we decoupled the type of pbx and now support the phone directly. For more information please visit: http://www.uctrlit.com/CallCtrl As of today we have not completed testing with the UC320 and recommend you contact support for the latest version. Support will be happy to help get you up and running on the demo. Out testing should be completed by June 1st. Thanks, Steve Wofford www.uctrlit.com/CallCtrl Call Manager for SPA IP Phones ... View more

Sara, Arther is right that Call Connector is not supported, but there is a 3rd party solution that Cisco helped guide. My firm developed a Call Connector alternative, Call Ctrl Call Manager. Call Ctrl was developed for the:      - Cisco SPA500 Series IP Phones (supported on the UC320)      - Cisco SPA300 Series IP Phones (supported on the UC320)      - Linksys SPA9X2 Series IP Phones Call Ctrl supports the phones directly regardless of pbx, as long as it is SIP-compliant which the UC320 is. Originally developed for the SPA9000 (the UC320 predecessor) we decoupled the type of pbx and now support the phone directly. For more information please visit: http://www.uctrlit.com/CallCtrl As of today we have not completed testing with the UC320 and recommend you contact support for the latest version. Support will be happy to help get you up and running on the demo. Thanks, Steve Wofford www.uctrlit.com/CallCtrl Call Manager for SPA IP Phones ... View more

I do not believe this is possible, you would have to combine the XML files. Steve Wofford Call Ctrl Call Manager for SPA900 - SPA500 IP Phones ... View more

Since you are not use a Cisco/Linksys/Service Provider Here are some resources to get this hanlded. In a sense you are the Service Provider. You have a couple options like whether to use a Web Server or TFTP to host your configuration files. I recommend you use a Web Server and HTTP, but you may already be familiar w/ TFTP so that may fit you better. You also have a couple options Watch this video, great overview http://www.youtube.com/watch?v=ZNE8gpgmy-U You have the option to generate your sample using the SPC Tool or a web browser. Pushing a configuration file to a phone: https://supportforums.cisco.com/docs/DOC-9932 Further documentation on the SPA IP Phones. I recommend you read the Provisioning Guide. Since you are operating a call center I recommend you look at this SPA500 end user application after your phones are deployed and will help w/ productivity. https://supportforums.cisco.com/docs/DOC-12625 This is fairly similar to how you have done in the past, but have more options now. Still quite a bit of work. Good luck. Steve ... View more

How many is a large number? What type of PBX or Service will the phones connect? There are a number of ways, but better to know the enviornment. Steve Wofford Call Ctrl - Call Manager & Click-to-Dial for SPA900 - SPA500 IP Phones ... View more