Good afternoon all We are using a custom gadget to populate 2 call variables.  We want to see if there is a way to force the agent to populate the data before they can continue to go into a ready state.  My thought we can have finesse look at the call variables before allowing the state to change and they would need to be populated before making the button available.  ... View more

Good afternoon all Is there anyone that has created a drop down list as part of a gadget that can then be use to populate call variables?  I have been able to use a text box and then populate with an existing gadget that's available, but I want to turn it into 2 drop down list with the 2nd list dependent on the selection of the first list.  I would even look at using the call wrap code and the 1st set of criteria. Thanks ... View more