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Good afternoon all
We are using a custom gadget to populate 2 call variables. We want to see if there is a way to force the agent to populate the data before they can continue to go into a ready state. My thought we can have finesse look at the cal...
Good afternoon allIs there anyone that has created a drop down list as part of a gadget that can then be use to populate call variables? I have been able to use a text box and then populate with an existing gadget that's available, but I want to tur...
I am actually using that already. The part the I am needing help with is to force the agent to select one of the options to populate the call variable. I think I might have resolved the issue with using the function that makes the go-ready option s...
We are using the update call variable populating variables 9 and 10 with an on-clic4k function. The only way I can see this working is if we force them to go into wrap-up and hide the change idle/go ready activity till they have updated the 2 call ...
