About andysteel

andysteel · 07-11-2018

Environment: 10.5(1) for Finesse and UCCEI've written a Finesse gadget that updates call variables, including ECC ones. This is using the code widely available on the forums. This works fine, and I can see the variables updated within the standard Ca...

andysteel · 06-13-2017

I'm trying to create a Finesse gadget that takes the Cisco Jabber UI Demo application (see link below), but am having real problems with the jabberwerx.js file when the gadget loads.Cisco DevNet: SDK Web SDK - IM and Presence How To - Use Jabber IM U...

andysteel · 06-06-2017

Hi,I'm wanting to edit the Desktop Layout XML so that I have one gadget occupying about 30% of the left side of the page and have other gadgets occupying the remaining space on the right - possibly stacked vertically.I'm using the <columns><column>.....

andysteel · 06-06-2017

Hi,What's the best way for a gadget to determine whether it's configured at the Page level (i.e. like the Call Control Toolbar) or under a specific Tab. I'd like to make the gadget behave/appear differently between the two scenarios. Especially the r...

andysteel · 03-20-2017

I've written a gadget in 10.5 that handles incoming calls, using the call variables to store my data within. This is fine and when the incoming call is hung up, the agent moves into WORK_READY. At this point the gadget still has access to the Dialog ...

andysteel · 07-12-2018

Hi Denise,Yes that's absolutely correct. The variables are updated within the dialog object but are not saved to the HDS at the end of the call, unlike the call vars 1-10.thanksAndy

andysteel · 06-13-2017

Actually I found a more preferable way without changing the XML.I call the following function, which will return the id of the tab that the gadget is within. If at page level then it'll return null. I just check the return and if not null do whatever...

andysteel · 01-25-2017

That's good. Glad to help.

andysteel · 01-25-2017

*THE PROBLEM* In order to encrypt the username / password using the Public Key and NONCE the CUCM provided - the Asymmetric encryption routine adds random salt using /dev/random but this does not populate enough random data within the 5 second window...

andysteel · 08-11-2016

Hi,In the past this has been due to using console.log() methods within the javascript of the gadget. This is only available when F12 is open and otherwise causes an exception.Other than that, put some try/catch blocks in.Andy SteelSystems Analyst (Se...

Member Since	‎11-26-2013 09:20 AM
Date Last Visited	‎02-12-2021 09:22 PM
Posts	14
Total Helpful Votes Received	6

User Statistics

User Activity

ECC call variables not persisted into HDS database

jabberwerx.js error when included in gadget. Integrating Cisco jabberUIDemo

Finesse Desktop Layout - columns and widths

Can a gadget determine whether at page level or within tab

Gadget has no access to Dialog in WORK_READY after transfer

Re: ECC call variables not persisted into HDS database

Re: Can a gadget determine whether at page level or within tab

Re: Unable to create provider - encryptText (Asym) taking too long

Re: Unable to create provider - encryptText (Asym) taking too long

Re: Finesse Gadget Doesn't work on Agent Browsers