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deepaul
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About deepaul
08-18-2017
deepaul
Beginner
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Member since
12-10-2007
34
Posts
5
Helpful
3
Solutions
Certifications
Latest Contributions by deepaul
Latest Contributions by deepaul
Discussions deepaul has Participated In
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Hi Rachel, The Recording
Created by
deepaul
in
Unified Communications Infrastructure
02-10-2015
02-10-2015
Hi Rachel, The Recording profile DN should match the route pattern, the route pattern in turn points...
Hi Mark, Go to CUCM
Created by
deepaul
in
Unified Communications Infrastructure
02-05-2015
02-05-2015
Hi Mark, Go to CUCM enterprise parameters and look for 'URL Directories' under 'phone url paramaters...
Hi Fabien,
Created by
deepaul
in
Contact Center
02-05-2015
02-05-2015
Hi Fabien, Have you checked the rtcp timer setting on the gateway. Please take a look at the below s...
Hi Aniket, This is a vast
Created by
deepaul
in
Unified Communications Infrastructure
02-05-2015
02-05-2015
Hi Aniket, This is a vast topic. However to get started, you read through the design guide and confi...
Hi Chinedu, I believe you are
Created by
deepaul
in
IP Telephony and Phones
02-05-2015
02-05-2015
Hi Chinedu, I believe you are talking about CUCM publisher. Typically in the publisher is dedicated ...
Hi,Is this a contact center
Created by
deepaul
in
IP Telephony and Phones
01-31-2015
01-31-2015
Hi,Is this a contact center environment ?I would say that you check if they have any Callback option...
Hi Bagus, There is no
Created by
deepaul
in
Contact Center
01-30-2015
01-30-2015
Hi Bagus, There is no software enforced licensing for Dialer either. For CAD(Cisco Agent desktop), t...
UCCE does not have software
Created by
deepaul
in
Contact Center
01-30-2015
01-30-2015
UCCE does not have software enforced licensing, its 'paper license'. You would need to check the ord...
Hi Yasir, If you are doing a
Created by
deepaul
in
Contact Center
01-27-2015
01-27-2015
Hi Yasir, If you are doing a warm consult transfer the expected behavior is the receiving agent will...
Hi Mark, You could use the
Created by
deepaul
in
Contact Center
01-26-2015
01-26-2015
Hi Mark, You could use the 'Set Priority' step in your script to raise the priority of the calls in ...
Hi David, CCB by default
Created by
deepaul
in
Contact Center
01-23-2015
01-23-2015
Hi David, CCB by default retries if it detects busy signal during reconnect . The number of attempts...
Hi Ab, For any calls from a
Created by
deepaul
in
Contact Center
01-20-2015
01-20-2015
Hi Ab, For any calls from a voip provider ingressing the gateway it has to be a voip dialpeer. Pots ...
Hi Bryan,Sorry to bring the
Created by
deepaul
in
Contact Center
01-20-2015
01-20-2015
Hi Bryan,Sorry to bring the bad news,but Finesse itself inherently does not provide network recordin...
Hi Fabien, Glad that it
Created by
deepaul
in
Contact Center
01-19-2015
01-19-2015
Hi Fabien, Glad that it worked. regards,Deepu
Hi AB, For configuration of
Created by
deepaul
in
Contact Center
01-19-2015
01-19-2015
Hi AB, For configuration of multiple registrars, see the following link.http://www.cisco.com/c/en/us...
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Public Statistics
Date Registered
12-10-2007
09:41 PM
Date Last Visited
08-18-2017
03:53 AM
Total Messages Posted
34
Total Helpful Votes Received
5
Helpful Votes From
User
Helpful Count
vinodkewate
5
See all >