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- About deepaul
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Member since
12-10-2007
34
Posts
5
Helpful
3
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02-05-2015
11:15 PM
Hi Fabien,
Have you checked the rtcp timer setting on the gateway.
Please take a look at the below survivability configuration snippet from the config guide.
For a Unified CVP Comprehensive call flow model, define the following services:
application service survive flash:survivability.tcl
paramspace callfeature med-inact-det enable
service handoff flash:handoff.tcl
And, then add the following parameters:
ip rtcp report interval 2000
gateway
timer receive-rtcp 4
Note This causes survivability to be invoked between 8 and 16 seconds ((2000 ms *4) * 2) for an active call after a WAN failure. If IOS detects the absence of both RTP and RTCP packets after 8 to 16 seconds, it raises an error event and survivability is invoked. (The factor of 2 is a built-in IOS factor that cannot be configured. Do not adjust these values lower as this can cause the survivability event to be prematurely invoked.)
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/cvp10_0/configuration/guide/CVP_BK_CFD64ACC_00_configuration-guide-for-cvp-1001/CVP_BK_CFD64ACC_00_configuration-guide-for-cvp-1001_chapter_010000.html#CCVP_TK_I41097A8_00
regards,
Deepu
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02-05-2015
11:01 PM
Hi Chinedu, I believe you are talking about CUCM publisher. Typically in the publisher is dedicated for admin activities and it is the subscriber who handles the call processing. From what you mentioned, I understand you have a callmanager group with pub and sub. Is pub ahead of sub. The phones will always register to the highest available cucm in the group. You might want to try re adding the cucm's in the correct order to the group and then do a reset of the phones. regards, Deepu
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01-31-2015
05:07 AM
Hi, Is this a contact center environment ? I would say that you check if they have any Callback option or outbound dialing mechanism in the system. regards, Deepu
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01-30-2015
02:11 AM
Hi Bagus, There is no software enforced licensing for Dialer either. For CAD(Cisco Agent desktop), there is enforced licensing though. regards, Deepu
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01-30-2015
01:11 AM
UCCE does not have software enforced licensing, its 'paper license'. You would need to check the order details to know the licenses the customer is entitled to. regards, Deepu
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01-27-2015
09:50 PM
Hi Yasir, If you are doing a warm consult transfer the expected behavior is the receiving agent will see the transferring agent's number as you explained. However once the second agent answers a connected party update is sent which should update the caller id to the original ANI. So ,below is the expected behavior 1.During alerting state agent 2 will see agent 1's ANI 2.Once the call is answered agent 2 should see original caller's ANI However, for Ctios initiated single step transfer from agent 1 to agent 2, the original caller ANI will be displayed on agent 2's phone even in alerting state. regards, Deepu
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01-26-2015
08:54 PM
Hi Mark, You could use the 'Set Priority' step in your script to raise the priority of the calls in queue. http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_0/programming/guide/SeriesVol2.pdf regards, Deepu
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01-23-2015
05:02 AM
Hi David, CCB by default retries if it detects busy signal during reconnect . The number of attempts is configured in the queue defaults. See the setting ' Max Busy Count' in the below url. http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/cvp9_0/programming/guide/CCVP_BK_CCA81065_00_cvp-element-specifications/CCVP_BK_CCA81065_00_cvp-element-specifications_chapter_01010.html regards, Deepu
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01-20-2015
04:43 AM
Hi Ab, For any calls from a voip provider ingressing the gateway it has to be a voip dialpeer. Pots dialpeer is configured when you have a TDM trunk like an ISDN PRI terminating on the gateway. Regarding sip server command, as I mentioned earlier this is required only if you want to simplify configuration of pointing dialpeer towards a sip proxy. regards, Deepu
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01-20-2015
04:37 AM
Hi Bryan, Sorry to bring the bad news,but Finesse itself inherently does not provide network recording option. The only option other than using mediasense is to use Cisco Unified Workforce Optimization Compliance Recording and Quality Management. http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/white-paper-c11-730883.html regards, Deepu
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01-19-2015
07:35 PM
Hi AB, For configuration of multiple registrars, see the following link. http://www.cisco.com/c/en/us/td/docs/ios-xml/ios/voice/sip/configuration/15-mt/sip-config-15-mt-book/voi-sip-multi-trunks.html Configuring a SIP server as a session target is useful if a Cisco SIP proxy server (SPS) is present in the network. http://www.cisco.com/c/en/us/td/docs/ios/voice/command/reference/vr_book/vr_s11.html#wp1133185 In a typical voip call flow, you need to have an inbound voip dial peer on the gateway to accept the call from the sip provider and an outbound dial peer pointing to the cucm to send the call to the ip phone. HTH regards, Deepu
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01-17-2015
03:20 AM
Hi Fabien, Have you configured a sip profile on the gateway ? Courtesy callback is supported with CUBE (ISR and ASR). Unified CVP supports ISR 15.0(1)M1.2, 15.1(4)M3, 15.2(2)T, 15.2(3)T1 and 15.2.4 M with the limitations that a "sip-profile" configuration is needed on ISR for the courtesy callback feature. Sample configuration can be found here. http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/hcs-cc/10_0_1_SU1/Install_config/HCSCC_BK_I8A8633B_00_installing-and-configuring-cisco-hcs/HCSCC_BK_I8A8633B_00_installing-and-configuring-cisco-hcs_chapter_01011.html#HCSCC_RF_RB27A02F_00 In sip-sip configuration the profile is required to send the probe header in the SIP INVITE to CVP. regards, Deepu
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01-09-2015
02:47 AM
Hi Bryan, Cisco Finesse does not support SPAN port-based or desktop based monitoring/recording. Cisco Finesse workflows can be used to record agent calls using Cisco Unified Communications Manager with Cisco MediaSense or Cisco Workforce Optimization. Steps for Media sense integration with UCCX can be found in the below url. Media Sense Integration with Unified CCX for Selective Unified CM-Based Recording http://docwiki.cisco.com/wiki/Media_Sense_Integration_with_Unified_CCX_for_Selective_Unified_CM-Based_Recording regards, Deepu
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12-18-2014
03:45 AM
Hi Nick, I tried this out in my 10.5 lab and didn't face any issues with callback. I don't see a reason why the survivability should check on the DN for making the callback. It would use the Caller's number received in info message from the CCB app to make the callback. Are you able to get the callback successfully if you are not changing the dn using translation rule. ? regards, Deepu
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02-10-2015
Hi Rachel, The Recording profile DN should match the route pattern, the
route pattern in turn points...
02-05-2015
Hi Mark, Go to CUCM enterprise parameters and look for 'URL Directories'
under 'phone url paramaters...
02-05-2015
Hi Fabien, Have you checked the rtcp timer setting on the gateway.
Please take a look at the below s...
02-05-2015
Hi Aniket, This is a vast topic. However to get started, you read
through the design guide and confi...
02-05-2015
Hi Chinedu, I believe you are talking about CUCM publisher. Typically in
the publisher is dedicated ...
01-31-2015
Hi,Is this a contact center environment ?I would say that you check if
they have any Callback option...
01-30-2015
Hi Bagus, There is no software enforced licensing for Dialer either. For
CAD(Cisco Agent desktop), t...
01-30-2015
UCCE does not have software enforced licensing, its 'paper license'. You
would need to check the ord...
01-27-2015
Hi Yasir, If you are doing a warm consult transfer the expected behavior
is the receiving agent will...
01-26-2015
Hi Mark, You could use the 'Set Priority' step in your script to raise
the priority of the calls in
...
01-23-2015
Hi David, CCB by default retries if it detects busy signal during
reconnect . The number of attempts...
01-20-2015
Hi Ab, For any calls from a voip provider ingressing the gateway it has
to be a voip dialpeer. Pots ...
01-20-2015
Hi Bryan,Sorry to bring the bad news,but Finesse itself inherently does
not provide network recordin...
Public Statistics
| Date Registered | 12-10-2007 09:41 PM |
| Date Last Visited | 08-18-2017 03:53 AM |
| Total Messages Posted | 34 |
| Total Helpful Votes Received | 5 |
