Hi, step 1   Please check when users from second site calls which call handler/user they hit. To determine that you can use port status monitor tool. step 2. Once you know where the call hits go to that call handler/user click edit »» greetings»»st...

You can install port status monitor For unity. To find what was the calling,called number,redirecting number when call hits unity.

Hi, This is by design. Every user, call handler has caller inputs in it and in evry caller input * sends the call to sign in. So when you are hearing any prmpts in unity you can press * it will take you to sign in. Which will ask your user id and pwd...

You can create either a call handler (non licencesd no mailbox) or a user (licencesd with msilbox)  use caller inputs and apply the alternate extension to send calls to call manager.                                                               If ca...

if you are recording a greeting of end user you can simply sign in in the account and chose the option to re recorde the greeting. If you are trying to record for other users you can have to have  Remote Administrator and System Administrator roles ...