Heads Up :
The post you are writing will appear in a public forum. Please ensure all content is appropriate for public consumption. Review the employee guidelines for the community here.
There are two teams and around 50 agents in either team.
One of the team members only facing this issue. In the agent's finesse desktop, Team Summery Report showing in some of the agents in other team with the status.
The agent does not have administ...
Is there a way to configure CME LPCOR to ask only one input from the user to dial International calls? Currently, it asks the account number with a # sign and pin number with the # sign to proceed.I have already configured the predefined param passwd...
Found the solution. If you are predefined the password as param passwd 12345 in the application, also the password defined for the user is the same, the lpcor will pass the call. Also you don't have to configure param passwd-prompt. (Only one input r...
Follow the steps given by Aniefiok and then login to c60 unit by putting user : admin and password : "" (blank).CheersJanu Sandaruwan Maha Godagejanumg@gmail.com
