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I am learning to troubleshoot scripts using RTMT. Currently we are running UCCX 15 (ES02-38)I am having problems with one of my applications\scripts. I keep seeing the following message in CUIC under the Aborted Rejected call Detail Report:I also hea...
Let me begin by saying I am running CUIC Version 12.6.I need some clarification on few items on the report. Work time is wrap up time in this report, am I correct?I have wrap up time setup for a CSQ, see below: So, after 5 seconds, it is my understan...
I have users that are setup to receive calls through an IVR. So, I have users that log into the IVR on their desk phone and then put themselves in "Ready" status. When an agent has down time, they are expected to check the main line voicemail. Issue ...
Using the CUIC scheduler, I am able to send successfully an email with a report just to myself. But then, I add a couple more email addresses to the email distribution list. Once I verify everything is saved, I then test it by clicking "Run Now" The ...
I currently have UCCX 11 with Nuance enabled. I have a customer that would love to have the auto attendant directory as a selection in her menu. The ideal would have the choice of DTMF and ASR Activated so you can either say the name or press a digi...
I ended up talking with one of my co-workers and he says the email was working but then stopped last week. He showed me the emails. So, I think I am going to try and put in a ticket with TAC for further assistance. Thank you!2
