About Storm18

Storm18 · 06-26-2025

Let me begin by saying I am running CUIC Version 12.6.I need some clarification on few items on the report. Work time is wrap up time in this report, am I correct?I have wrap up time setup for a CSQ, see below: So, after 5 seconds, it is my understan...

Storm18 · 06-04-2025

I have users that are setup to receive calls through an IVR. So, I have users that log into the IVR on their desk phone and then put themselves in "Ready" status. When an agent has down time, they are expected to check the main line voicemail. Issue ...

Storm18 · 08-02-2023

Using the CUIC scheduler, I am able to send successfully an email with a report just to myself. But then, I add a couple more email addresses to the email distribution list. Once I verify everything is saved, I then test it by clicking "Run Now" The ...

Storm18 · 09-19-2022

I currently have UCCX 11 with Nuance enabled. I have a customer that would love to have the auto attendant directory as a selection in her menu. The ideal would have the choice of DTMF and ASR Activated so you can either say the name or press a digi...

Storm18 · 02-05-2020

I am a beginner to scripting and I not sure what is the best approach for how to script this so I am asking for assistance. We would like when people call in and select an option that they go to a specific agent first and if the agent is not availabl...

Storm18 · 06-09-2025

Not when they are checking voicemail.

Storm18 · 08-03-2023

I ended up talking with one of my co-workers and he says the email was working but then stopped last week. He showed me the emails. So, I think I am going to try and put in a ticket with TAC for further assistance. Thank you!2

Storm18 · 08-03-2023

I am. After reading it, I believe you are correct. Thank you!

Storm18 · 08-02-2023

I was able to locate the files I needed but I still need assistance. Here are what the logs are saying: 0003296831: 10.203.250.22: Jul 28 2023 18:00:37.459 -0400: %CCBU___________CUIC-3-EXCEPTION: %[EXCEPTION=CuisEmailSenderImpl :: Failed to send mai...

Storm18 · 08-02-2023

I have my email as the first item listed and it works without a problem. But as soon as I add any other email it never comes through. I have tried four different emails in addition to mine in different combinations and no luck. But then I can take an...

Member Since	‎04-16-2018 10:45 AM
Date Last Visited	‎07-15-2025 12:11 PM
Posts	16
Total Helpful Votes Received	1

User Statistics

User Activity

Agent State Detail Report - Questions

Phone - IVR - Features Not Working

CUIC Scheduler - Email Issue

UCCX Scripting - Problem (ASR\DTMF)

UCCX Script - Assistance (Agent to CSQ)

Re: Phone - IVR - Features Not Working

Re: CUIC Scheduler - Email Issue

Re: CUIC Scheduler - Email Issue

Re: CUIC Scheduler - Email Issue

Re: CUIC Scheduler - Email Issue