Does UCCX track who forced an agent to login? I looked at the agent state detail table but it doesn't appear to track who pushed the agent back into a ready state. Is there something else that does track this activity?
Here is a example scenario:
1) Agent goes into a Not Ready state on their phone.
2) Team Leader (Not the Agent's Direct Supervisor) forces the Agent back into a Ready state.
3) Agent complains to Direct Supervisor.
4) Direct Supervisor asks who for...
