Hi All,i facing weird situation. I just deployed SM 11.5SU1 with UCCXSU1. Now the scenario is customer hosted a web form on their website. users fill the form and as soon as user submit the form, mail gets generated and sent to an email id. this emai...

Hi, Does anyone have idea, how to access Chat transcript in UCCX 11.5 with SocialMiner?I just enabled Chat feature for customer and customer is asking to have access on Chat transcript. Regards,Mukesh

Hi Team,   i am in process of deploying email (office 365) and chat feature in uccx 11.5. My SM server will be placed in DMZ. My question is do i need to make IP entry of SM server in external DNS or in internal DNS or both?   Regards, Mukesh