Hi DevNet Team, Can Cisco ECE dev team confirm if the egain-client-library.0.0.25.dev.js can be run as JavaScript code from a NodeJS Express Server, and not from a client side browser? Can I get an example of how that file should be included as a Com...

Hi All,The Finesse phone book allows the agent to view a maximum of 1500 records. However, I have a customer that has 3500+ records that they need to show. We are now building a phone book, but I wanted to know if it's permissible, from the Cisco per...

Hello,We want to capture the NotReadyReasonCode as soon as an agent applies a new code using the out-of-the-box Finesse reason code drop-down. Is this possible, and just a matter of registering for a Notification Service, or is another approach requi...

Hi  All,I want to get some guidance on the suggested implementation for the following. I've got a global .NET service that needs to relay messaging to about 5000 individual Finesse 10.5 Agents. I believe there are many ways to do this, but wanted to ...

Hi All, I have a customer that wants to submit 5 phone numbers per dialer record, and wants to leave a voicemail on all of them. The record should not stop dialing after it reaches the first AMD and leaves a voicemail. Does anyone have any idea of ho...