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Hi,The WebEx Calling - Call Controls description is currently incomplete and needs to be updated. We've found that the admin auth token 'spark-admin' scopes may need to be used, but are not mentioned in: https://developer.webex.com/calling/docs/api/v...
I need to create a Finesse IP-Phone Agent (FIPPA) replacement for WxCC and MPP phones. Is the best way to just use an XML app with webhooks, or should I use embed the MPP Device SDK websocket setup instead? Beyond that, my real question is: If phones...
Hi DevNet Team,
Can Cisco ECE dev team confirm if the egain-client-library.0.0.25.dev.js can be run as JavaScript code from a NodeJS Express Server, and not from a client side browser? Can I get an example of how that file should be included as a Com...
Hi All,The Finesse phone book allows the agent to view a maximum of 1500 records. However, I have a customer that has 3500+ records that they need to show. We are now building a phone book, but I wanted to know if it's permissible, from the Cisco per...
Hello,We want to capture the NotReadyReasonCode as soon as an agent applies a new code using the out-of-the-box Finesse reason code drop-down. Is this possible, and just a matter of registering for a Notification Service, or is another approach requi...
Well, we were considering using the phonebook API to store 3500+ phone book records, and combine them, we don't want to keep displaying a warning message to the user in the default phonebook, so custom phonebook it is.Thanks Denise!
Hi Denise/Thomas,We want to catch a 'pending' not ready request, but the handleUserChange() event does not fire. Scenario: Agent is Talking and selects a Not Ready Code (Pending). We want to capture the selected NR code (Pending - Not Ready - Lunch...
Hi Denise et all,So if I wanted to have the ability to send one 'custom' message to one specific agent (out of 5000) from a custom server, could anyone suggest the recommended way to relay this message to that agent? Do I tie into OpenHub 2 and have...
Hi All,
Yes, we are aware that disabling IP AMD will allow the dialer to keep trying the remaining numbers by abandoning any calls that reach AMD. However this customer says they must leave a voicemail, and move on to the remaining 4 phone numbers o...
