Hi All,The Finesse phone book allows the agent to view a maximum of 1500 records. However, I have a customer that has 3500+ records that they need to show. We are now building a phone book, but I wanted to know if it's permissible, from the Cisco per...

Hello,We want to capture the NotReadyReasonCode as soon as an agent applies a new code using the out-of-the-box Finesse reason code drop-down. Is this possible, and just a matter of registering for a Notification Service, or is another approach requi...

Hi  All,I want to get some guidance on the suggested implementation for the following. I've got a global .NET service that needs to relay messaging to about 5000 individual Finesse 10.5 Agents. I believe there are many ways to do this, but wanted to ...

Hi All, I have a customer that wants to submit 5 phone numbers per dialer record, and wants to leave a voicemail on all of them. The record should not stop dialing after it reaches the first AMD and leaves a voicemail. Does anyone have any idea of ho...

Hi,I need some design help to create a custom phone app for a 7931.The requirements are:Have a 7931 button that toggles a feature on/off. The feature polls and performs an HTTP POST every 30 seconds when it's on. The feature stops polling when it's t...